Reporting template for TomTom Routing Issues


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canderson

Moderator
Joined
Dec 28, 2007
Messages
11,877
Location
Colorado, USA
TomTom Model(s)
GO720, GO740, GO 1535, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, GO Discover, TomTom Bridge
FWIW, the following is the format that would help when attempting to report this sort of thing in the future. The more detail available the better to help them sort it out.

BASIC REPORTING DATA
Date of report:
Time of report:
Device type:
Software version:
Map version:

DATE AND TIME OF PROBLEM
Date and time problem observed:
Time Zone:

GENERAL PROBLEM DESCRIPTION
General Description of Observed Problem:

PROBLEM LOCATION
General Problem Location
Nearest Town or City:
Other:
Road name or number:

Specific Problem Location
Direction of travel
From:
To:

Nearest intersection or interchange
Name intersection 1:
Name intersection 2:
Number:
Hectometer:

DETAILED PROBLEM DESCRIPTION
 
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dhn

Moderator
Joined
Oct 1, 2007
Messages
23,341
Location
Toronto Canada
TomTom Model(s)
Go 50; Go 520
If you are experiencing concerns about how or why your unit is routing you (or NOT routing you) a particular way, please just copy and paste canderson's template in the post above into a thread you create in the appropriate forum.

Complete as many details as possible for the best chance that a good solution to your problem may be found.

Thanks!
 
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