Go Superior Sleep Function

[Johnld]

Hi

I am finding that when i use the sleep function the battery discharges within 12 hours

I have returned devices and had them replaced several times but TomTom have been unable to provide an explanation

Has anyone found a fix a fix for this

I am having to turn the device off every time I use it to preserve the battery charge

 

[Willy875]

Hi
If you go several days without using your GPS, it is best to turn it off.

If you don't want to turn it off, plug your GPS into a smartphone charger to keep the battery charged.

You were lucky that Tomtom was willing to exchange your GPS with you several times.

 

[Johnld]

Hi
If you go several days without using your GPS, it is best to turn it off.

If you don't want to turn it off, plug your GPS into a smartphone charger to keep the battery charged.

You were lucky that Tomtom was willing to exchange your GPS with you several times.

But I am not talking about several days

The battery discharges within 12 hours

My old TomTom GO Premium would sleep for over a week

The TomTom advisors I had contact with accepted there was a problem

 

[canderson]

But I am not talking about several days

The battery discharges within 12 hours

My old TomTom GO Premium would sleep for over a week

The TomTom advisors I had contact with accepted there was a problem

Yes, it's definitely a problem of which TT is aware. What some of us suspect is that the device is burning battery making WiFi connections back to the mother ship for traffic data all night. We have observed that router logs show activity from these 'sleeping' devices all night long, and in the morning, the traffic data appears on the device far more rapidly than one might expect.

It would be interesting if you would deny your device WiFi access during non-use periods (have it "Forget" any available source for WiFi data) to see if that changes the behavior.

 

[Johnld]

Hi
Thanks for that suggestion
I will not be using my device for a few days
I will forget my WiFi connection for 36 hours and put my devise into sleep mode and see what the result is and post it here

 

[canderson]

Granted, this won't cause the device to be fully 'asleep' as we think it should, but will prevent the device from attempting the communications and in turn change the behavior considerably re battery life.

 

[Johnld]

Following on from Canderson,s comments

I did forget the wifi connection for 36 hours and used the sleep function

When I started the device it came on immediately and the battery was still heathy

So I can confirm that when in sleep mode the device continues to connect to the TomTom cloud server

So until TomTom formally acknowledge there is a software issue I will just turn of my device when not in use

its to much of a pain to re enter my wifi hub password every time I forget the connection

I must say that I am very disappointed that TomTom have not put out a fix for this problem

But I have found that over the past few years, since the support has been transferred to Romania, and now support is via emails the service has been appalling

 

[Farkadonitis]

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Thanks for the info. I also thought that it was true due to bt or wifi problem

 

[Roger Cook]

The new Go Superior 7" is my 4th TomTom device. It must be said that although the user interface is extremely good, the underlying software is very poor - just like my previous 3 devices.
I suspect that the software is constantly checking for updates, even while 'asleep', so that when you turn on the device, you know it needs an update. But what's the point of that? If you apply the update, you can't start your journey for an hour - maybe THREE!
How difficult can it be for TomTom to update the software so that 'Sleep' means what it says? Or at least give us an option to select this.
I find that I have to use my shiny new Go Superior EVERY SINGLE DAY to stop it resetting when it turns on (and that's not an exaggeration).

 

[Johnld]

Just a quick update I started a Ticket with TomTom on 12 April on this issue and Tom Tom keep going over the same ground again and again

They are obviously working from a crib sheet and have no intention of accepting there is a software issue

I will keep the ticket going and just hope that TomTom eventually investigate the issue

 

[canderson]

Just a quick update I started a Ticket with TomTom on 12 April on this issue and Tom Tom keep going over the same ground again and again

They are obviously working from a crib sheet and have no intention of accepting there is a software issue

I will keep the ticket going and just hope that TomTom eventually investigate the issue

Oh, it's been accepted as a software issue, to be sure, no matter how the support people treat it. It's just that the folks you're talking to don't seem to know that.

If you want to drive them a little crazy, tell them someone told you that the original bug number is DPND-12665 (dates back to June 2023). It will be a year next month. Then keep asking when the problem will be resolved. I think a year for something as significant as this is long enough.

 

[Johnld]

I will do that and update this thread if TomTom reply

 

[HaniM]

I bought a new Go Superior 6" about a week ago. I have found that when it is placed in Sleep mode with internet configured to connect through WiFi, after about 3 hours when the device is turned on it is no longer able to receive Traffic updates (although I am still logged into my Tomtom account). The only way to start receiving traffic data again (either through bluetooth hotspot or Wifi) is to turn the device fully off and then on again. The sat nav is running firmware rev: 24.101.0006. Of course, I have also found that battery life is drastically reduced with Wifi connected in Sleep mode. On the plus side, I've found the bluetooth/hotspot connection to my iPhone 13 to be reliable in the limited use I have had with the device. Time will tell, I guess.

I will, however, contact support regarding the traffic connectivity issue.

 

[canderson]

I bought a new Go Superior 6" about a week ago. I have found that when it is placed in Sleep mode with internet configured to connect through WiFi, after about 3 hours when the device is turned on it is no longer able to receive Traffic updates (although I am still logged into my Tomtom account). The only way to start receiving traffic data again (either through bluetooth hotspot or Wifi) is to turn the device fully off and then on again. The sat nav is running firmware rev: 24.101.0006.

This problem is also being pursued fairly actively for about 10 months. I think TomTom was hoping this would go away with 24.101.0006, but it seems not. What's weird is that some users are seeing it frequently and some are never seeing it at all, and it's not apparent why there's such a difference, especially with what appear to be identical use cases.

 

[Johnld]

It might be that some home WiFi hubs close down at night

I leave my hub on 24/7 as it links to my home security systems

 

[canderson]

It might be that some home WiFi hubs close down at night

I leave my hub on 24/7 as it links to my home security systems

No, that was one of the more obvious possibilities that was being looked into, since that was also part of the check to see why batteries were being depleted overnight. Was hoping for reliable correlation there, but no joy.

 

[HaniM]

It might be that some home WiFi hubs close down at night

I leave my hub on 24/7 as it links to my home security systems

I am able to reliably reproduce the traffic disconnection problem on my device during the day with the Wifi router on. Hopefully it will be solved in a future update! In the meantime I will use WiFi only for firmware and map updates. If and when it gets resolved I will post an update.

 

[canderson]

I am able to reliably reproduce the traffic disconnection problem on my device during the day with the Wifi router on. Hopefully it will be solved in a future update!

Hoping for some good news with 24.200.0003.

 

[Johnld]

As promised an update from Tom Tom on the ticket I have had running for some time, It took them ages to reply

I quote the reply

"I appreciate your valuable time and patience, while we were working on it. It seems that this is something unusual and unexpected and we appreciate you for highlighting it.

Our Developers are actively testing and working hard on this challenge, and we will notify you through our support channels once we have a permanent resolution."

At least he acknowledge there is a fault with the sleep function, even though they have known about it for over a year

I dont see any point in trying to push this any further but someone else might like to pursue this

Regards John