Go Superior Sleep Function

[Johnld]

Hi

I am finding that when i use the sleep function the battery discharges within 12 hours

I have returned devices and had them replaced several times but TomTom have been unable to provide an explanation

Has anyone found a fix a fix for this

I am having to turn the device off every time I use it to preserve the battery charge

 

[Willy875]

Hi
If you go several days without using your GPS, it is best to turn it off.

If you don't want to turn it off, plug your GPS into a smartphone charger to keep the battery charged.

You were lucky that Tomtom was willing to exchange your GPS with you several times.

 

[Johnld]

Hi
If you go several days without using your GPS, it is best to turn it off.

If you don't want to turn it off, plug your GPS into a smartphone charger to keep the battery charged.

You were lucky that Tomtom was willing to exchange your GPS with you several times.

But I am not talking about several days

The battery discharges within 12 hours

My old TomTom GO Premium would sleep for over a week

The TomTom advisors I had contact with accepted there was a problem

 

[canderson]

But I am not talking about several days

The battery discharges within 12 hours

My old TomTom GO Premium would sleep for over a week

The TomTom advisors I had contact with accepted there was a problem

Yes, it's definitely a problem of which TT is aware. What some of us suspect is that the device is burning battery making WiFi connections back to the mother ship for traffic data all night. We have observed that router logs show activity from these 'sleeping' devices all night long, and in the morning, the traffic data appears on the device far more rapidly than one might expect.

It would be interesting if you would deny your device WiFi access during non-use periods (have it "Forget" any available source for WiFi data) to see if that changes the behavior.

 

[Johnld]

Hi
Thanks for that suggestion
I will not be using my device for a few days
I will forget my WiFi connection for 36 hours and put my devise into sleep mode and see what the result is and post it here

 

[canderson]

Granted, this won't cause the device to be fully 'asleep' as we think it should, but will prevent the device from attempting the communications and in turn change the behavior considerably re battery life.

 

[Johnld]

Following on from Canderson,s comments

I did forget the wifi connection for 36 hours and used the sleep function

When I started the device it came on immediately and the battery was still heathy

So I can confirm that when in sleep mode the device continues to connect to the TomTom cloud server

So until TomTom formally acknowledge there is a software issue I will just turn of my device when not in use

its to much of a pain to re enter my wifi hub password every time I forget the connection

I must say that I am very disappointed that TomTom have not put out a fix for this problem

But I have found that over the past few years, since the support has been transferred to Romania, and now support is via emails the service has been appalling

 

[Farkadonitis]

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Thanks for the info. I also thought that it was true due to bt or wifi problem

 

[Roger Cook]

The new Go Superior 7" is my 4th TomTom device. It must be said that although the user interface is extremely good, the underlying software is very poor - just like my previous 3 devices.
I suspect that the software is constantly checking for updates, even while 'asleep', so that when you turn on the device, you know it needs an update. But what's the point of that? If you apply the update, you can't start your journey for an hour - maybe THREE!
How difficult can it be for TomTom to update the software so that 'Sleep' means what it says? Or at least give us an option to select this.
I find that I have to use my shiny new Go Superior EVERY SINGLE DAY to stop it resetting when it turns on (and that's not an exaggeration).