GO Professional 520 Traffic no longer connects via Pixel 7 after MyDrive app discontinuation

[Willy875]

I don't know what is happening on your end.

I do have this email address, but I don't know if it is still current.


https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560

 

[martinopapesso]

Hi Willy,
Thank you, but I tested that link as well.
It does not open a separate email form or support-ticket form. It redirects me to the same TomTom Virtual Assistant.
I select Portable sat nav and then my GO Professional 520, but the chatbot immediately displays:
“We are currently experiencing some technical issues.”
It then stops or returns to the same product-selection loop. Therefore, that link does not allow me to send an email, open a ticket or contact a human agent.
Do you have an actual TomTom technical-support email address, rather than a link to the virtual assistant? Otherwise, it appears that there is currently no working way for me to contact TomTom Support.

 

[Willy875]

No, I don't have another link to contact TomTom directly.