Problem with software update GO 520 i 6200 professional

[Ivan_Hrubliak]

Hi. I have two GPS navigators, Go 520 and Go 6200, both for trucks. There is a new software update, but when I select update, I get an update error. I can't update it over Wi-Fi, and MyDrive Connect isn't ready either. It loads for a few seconds and then immediately gets an error.
6200 - 17.300.0018.411 (12.10.2017)
520 - 21.202.0006.411(27.05.2022)

 

[Willy875]

Are you properly logged into your TomTom account?

Why can't you use Wi-Fi?

Try resetting the device to factory settings.

 

[Ivan_Hrubliak]

I logged into my account, everything is fine. The Wi-Fi connection is fine, I reset the settings to factory settings twice, but nothing helped. The maps updated without any problems, but the software does not want to.

 

[Willy875]

It is not recommended to perform updates from a corporate Wi-Fi network.

Use your personal home network.


infuture, please communicate here in English as that is the format forthis forum.

 

[Willy875]

If you are still unable to perform software updates, the best course of action is to contact TomTom support.

 

[Ivan_Hrubliak]

I tried updating via work wifi and also via my own internet via phone. all without change

 

[Ivan_Hrubliak]

After a while, everything was updated. There were problems with the Tom Tom service. Thank you all.