Getting in touch with TomTom per phone or support site

Discussion in 'General TomTom Discussion' started by Greta23, Feb 20, 2018.

  1. Greta23

    Greta23

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    TomTom Model(s):
    Go 720, Go 6200
    This seems impossible - anyway I have not succeeded. I keep replying to various questions on your support pages but I never get a chance to put a questions myself. Also finding a phone number is a challenge. I live in Sweden. I have a Go 720 and am interested in Go 520 or 5200.
     
    Greta23, Feb 20, 2018
    #1
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  2. Greta23

    dhn Moderator

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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    This forum is NOT an official Tomtom site.

    That said, call support here:

    [​IMG] Sverige (Sweden)
    077-662-00-10
    MÃ¥ndag-Fredag: 10:00-17:00

    But do NOT respond with a model when prompted. A live agent should then come on line.
     
    dhn, Feb 20, 2018
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  3. Greta23

    Arno Moderator

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    TomTom Model(s):
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    Welcome to TomTomForums.

    As dhn said, we are a peer-to-peer supporst site, not connected with the TomTom company.

    The 520 and 5200 are basically the same machines, except that the 520 gets its Live Traffic data form a Bluetooth connection from a cell phone's data plan.
    The 5200 has an additional SIM card built in for live data and does have to be connected to a cell phone. This is the reason for the price difference.
     
    Arno, Feb 21, 2018
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  4. Greta23

    canderson Moderator

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    I think for the 5200, Arno means "does NOT have to be connected to a cell phone". For the 5200, TomTom provides both the SIM card and the account with the cellular provider that makes your connection.

    The 520 is also capable of getting live traffic data from a WiFi connection, including one provided by your phone as a 'hot spot'.
     
    canderson, Feb 21, 2018
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  5. Greta23

    Greta23

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    TomTom Model(s):
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    Thank you all of you for useful info!
    Best regards
     
    Greta23, Mar 20, 2018
    #5
  6. Greta23

    Rogus

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    TomTom Model(s):
    Rider
     
    Rogus, Dec 10, 2018
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  7. Greta23

    Rogus

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    I agree....totally frustrated how TT can not care a bit about the customers
     
    Rogus, Dec 10, 2018
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  8. Greta23

    GamerBen

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    Well, just confirmed it now, their customer service skills are next to nonexistent.
     
    GamerBen, Dec 11, 2018
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