Device on but no display Via Live 120

[jrisch]

Updated software inc fastfix update, device is powered on because when linked to TomTom website it recognized the device , but screen remains blank.

Tried holding power button for 30 secs which resets but still no joy!!

Any thoughts please?

 

[dhn]

Can you do a pin reset on the unit [again] (think that model has a dedicated reset hole. If not, hold the power button about 15 seconds till you hear the drum sounds).

If that doesn't help, then connect to the computer and do an Explorer, not Home, backup. See here: https://www.tomtomforums.com/t17864-how-backup-contents-your-unit-computer-how-restore.html

Then delete all the loose files in the root of the unit, NO folders or their contents. Connect to Home and install the application offered. Disconnect properly from Home, using the Device Disconnect icon.

Any better? If not, afraid you have a hardware issue.

 

[Andy_P]

I don't think you can do any of that on a VIA120, dhn.....

@jrisch you might want to update the models listed in your profile?

 

[dhn]

Yeah, that's what threw me. Thanks, Andy.