Contact Us Not Working

[bigyinuk]

Hi. I need to contact support as my TomTom account appears to have been deleted. However, the "Contact Us" chatbot button is not working on either a desktop or mobile phone browser. LOOKS LIKE A BROWSER ISSUE AS WORKS WITH FIREFOX.

Regards

 

[Willy875]

Hi

Try with another browser

Or

If your account has been deleted, create a new Tomtom account

 

[bigyinuk]

Thanks for responding so quickly - What happens to for example my speed cameras subscription as I just renewed it? Is that associated with the account or the device?

 

[Willy875]

Ah, if you have renewed the radar subscription you cannot create a new account otherwise you will lose the subscription.

It's weird if you bought the radar service that your account is deleted

Try to log out of your Tomtom account then log back in with the credentials that allowed you to buy the speed cameras.


You follow this procedure to contact Tomtom customer service

How to contact TomTom customer support by chat or email

How to contact TomTom support

Visit our Support Site or browse through our Support Videos and User Manuals for quick answers from specific troubleshooting steps to general information on TomTom devices and services. To ge...

help.tomtom.com

*
How to contact TomTom customer support by email

Submit a request – TomTom Support

help.tomtom.com

 

[bigyinuk]

Thank you all for the help. Issue resolved now.