Cannot install Turkey map

Discussion in 'Mobile Navigation' started by ianstark, Aug 2, 2009.

  1. ianstark

    ianstark

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    Hello, first post here. Looks like a great resource.

    I have just bought the Turkey map (v 830.2316) from the TomTom website but I cannot install it. I would love to resolve the problem as I am leaving for Turkey on Wednesday 5th August and the only reason I bought the map was for this trip!

    I am running Navigator 7.915 (9196) which came pre-installed on a Vodafone HTC Touch Pro and I am trying to install the map through TomTom Home v 2.6 (latest version as of 2/8/09).

    I get a message which says "This item does not work on your device. Therefore it cannot be installed".

    I have tried installing to the core memory and to the storage card with the same result. I have previously purchased and successfully installed the UK and IE map v 825.2159) on this device.

    There is a disclaimer on the TomTom site that says the map will only work on devices that have Navigator 7 pre-installed (a condition which I meet) but there are no other indicators that suggest it will not work.

    I have just emailed TT support (but having read lots of posts here and elsewhere I am not hopeful for a speedy resolution!). Tomorrow (Monday) I will call the UK support line but given that most of the technical expertise in these situations seems to be more readily available OUTSIDE the official channels I thought I would try here.

    If it simply will not work, for whatever reason, am I entitled to a refund? From what I see, TomTom seem reluctant to refund under any circumstances.

    Any advice welcomed.

    Ian . . .
     
    ianstark, Aug 2, 2009
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  2. ianstark

    mvl Moderator

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    The "will not work on your device" error is usually a result of HOME loading the wrong map version onto your account.

    Only Tomtom phone support will be able to fix up maps on your account. Give them a call, not much we can do here.
     
    mvl, Aug 5, 2009
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