Bluetooth Connectivity

Apr 7, 2024
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
I have a Rider 550, an iPhone 11 and cardo packtalk. My friend text me a planned route on Friday and when I open the text, it should automatically open in the my drive app but it no longer does. We’d been for the ride and back again before it uploaded onto my sat nav. Whenever I try to connect iPhone and sat nav the blue tooth keeps dropping out and reconnecting. It’s very unstable. I’ve spent all weekend trying to sort these issues and am now all out of patience. Any advice would be much appreciated. I’ve rebooted everything, factory reset the sat nav, hard reset the phone. Thanks!
Hi there @Bhjcooper -
Please try the following as traffic will still work, MyDrive routing will work, the only thing that does not work will be the smartphone features (calls/sms) via the Rider. *(See below)**

First of all, go to your iPhone settings, then make sure
1. WiFi is Off.
2. Bluetooth is On.
3. Mobile Data slider switch is to the right and showing a green colour (On).
4. Turn on Personal Hotspot and within the settings, slide “Allow others to Join” to the right which then turns green, then in the popup that follows choose “Bluetooth and USB Only” and NOT “Turn on WiFi”
Essentially, using the “Bluetooth and USB Only” pairing hotspot in your iPhone settings allows for a single stable connection and has less of a drain on your iPhone’s battery compared to the WiFi hotspot setting.

1. - Delete the MyDrive app on your iPhone
2. - Delete old Bluetooth pairings of the Rider on your iPhone
3. - Connect the Rider to your iPhone via Bluetooth over the standard way (press the “No” request to download and use the MyDrive app to set up the Bluetooth connection)
4. - DO NOT pair your Rider via the MyDrive app if you later decide to install
5. - In your Rider settings, “forget” the current WiFi connection as this will only be required for downloads and likely to take priority over the Bluetooth connection.
6. - Within the Rider Bluetooth menu settings for the connected iPhone, I have Data for Traffic & other services turned on but NOT for Smartphone messages OR “See who is calling” and if your headset allows it, High quality (A2DP).
7. - You are still able to install and use the MyDrive app (signed into your account) afterwards and use it for sending destinations/routing but importantly - don’t pair your Rider within the MyDrive app.

The problem lies within the MyDrive app (pairing through the app).

*Apple introduced new Bluetooth security permissions from iOS 13 and TomTom had tried to modify the MyDrive app to make the two separate Bluetooth connections work effectively for traffic data and calls/texts but is now unlikely to be resolved.

I am using my Rider 500, (Sena 5s communication system and iPhone 12 Pro Max **paired directly for music/calls) this way successfully and no loss of the traffic connection.
Thank you for your help. I have done as you suggested but it still won’t upload the route sent by my friend.
Thank you for your help. I have done as you suggested but it still won’t upload the route sent by my friend.
Hi @Bhjcooper -
When was the last time you clicked on a text/link sent to you and it opened the MyDrive app and uploaded a route to your Rider? You also stated that you had been for the ride and back again before it uploaded onto your Rider?
So the route did appear eventually? If so, it seems you are signed into the MyDrive app on your iPhone.
The MyDrive app/iPhone/Bluetooth issue appeared when I had just purchased my Rider back in October 2019,
and I’m not familiar with that type of feature.
Hopefully another user @raesewell might be able to offer some insight into this issue.

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