VIA 1535TM Windows 7 Pro 64-bit

[RamboGT]

I have a VIA 1535TM and am trying to update maps on a Windows 7 Pro 64-bit OS.

I used the stock cable to connect to PC, on a verified USB port, and have MyDrive Connect Installed, and logged into.

When I insert the USB cable,held power button until 'drum roll', watch the TOMTOM screen for a bit, but there is no connection sound (OS doesn't 'see' it).

I've even tried Windows XP Mode...no avail.

Any suggestions?

 

[dhn]

Not clear. Are you using the cable that came with the device?

See if anything here helps:
https://uk.support.tomtom.com/app/answers/detail/a_id/16339

Also, cust service:
United States
866 486 6866

Monday - Friday: 8:00 a.m. to 8:00 p.m. EDT
Saturday: 9:00 a.m. to 6:00 p.m.

 

[RamboGT]

Yes, I'm using the cable that came with the device. For kicks, even tried another cable, same result...nothing.

 

[canderson]

Had it been successfully recognized on this same PC previously? Did you recently install a newer version of MyDrive? And a side note: your personal info seems to indicate owning a prior TomTom that may have used Home as its PC app interface. A 1535 does not. Please advise if you have not already installed MyDrive.

 

[RamboGT]

The VIA 1535TM is the only TomTom I've owned. It was the same computer...but I've wiped and reinstalled Win7 Pro a few times since it was updated last...well at least until last night. It is going well now. MyDrive is installed now.