TT 720 and MP3 player won't work


Joined
Oct 6, 2008
Messages
19
Location
New Berlin, WI
TomTom Model(s)
720
Hello,
I have a TT 720 and have place many MP3 files in a folder called MP3. The MP3 folder is located on the internal memory not on my SD card. I have used my computer in Windows 7 and can see that the MP3 files are there. When I go to Music and Media, the Jukebox icon is not bright but is just gray. If I click on the Jukebox icon nothing happens. How do I get my MP3 files to play?

Thanks,
John
 
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The folder is named mp3, all lower case. I just used Windows to check this and even did a rename to mp3 all lower case and the jukebox still will not light up. Any other ideas for what I may be doing wrong?

Thanks,
John
 
I spent some time looking for something showing the application version but never came across it. Where do I find this? I did find this info????

Don't know if it helps.

Thanks,
John

Profile folder = C:\Users\Jak\AppData\Roaming\TomTom\HOME\Profiles\ed1rblv1.default
Installation folder = C:\TomTom HOME 2
Plugins folder = C:\TomTom HOME 2\xul\plugins
Data folder = C:\Users\Jak\Documents\TomTom\HOME
Version = 2.8.3.2499
Language = en-US
Login status = User is logged in
Server = https://home.tomtom.com/redir/
Connection settings = Direct connection to the Internet (default)
Installed add-ons = Map status indicator 1.7.1, Tyre 5.3, TomTom HOME default theme 1.0.2, Emulator 9.401.862279.1, Emulator 9.430.890926.1
Name = TomTom GO 720
Device Code = AK8AGBADTE
Serial number = M61058D11553
Capabilities = ASR ArrivalSounds Bluetooth CarSymbol Caymann DangerZonesCameras Documents Durham ExternalModem FrequentDestinations GPRSEngine HDTraffic HTTPActivation Handsfree HidRemote HomeBackup IPOD InternalFlash Itinerary Leeway LinkVolumeToNoise MP3 MapOverlays MapShare Microphone MultipleMaps MusicPlayer Newyork NotAutomotiveEmbedded PermanentMapCfg PhoneFeatures PhotoBMPViewer PhotoJPGViewer PhotoViewer PlusDownloadDynamic PlusDownloadGeneral PlusDownloadMap PlusDownloadPOI PlusDownloadRingTone PlusDownloadScheme PlusDownloadUpgrade PlusDownloadVoice PlusEphemeris PlusFuelPrices PlusMessageNotification PlusOrRDSTMCTraffic PlusPushChannel PlusRoadConditions PlusSafetyCamerasDynamic PlusSafetyCamerasStatic PlusTraffic PlusTripReporting PlusWeather Prague RDSTMC RichPOI Ringtone SDK SDSlot SMSSupported SettingsOverride SmsReceivedSound StartupImage SuspendImage TTS TTSCompressed TTSLoquendo600 Traffic USBAccessories VoiceBrowser VoiceRecording WarningSounds screensize=480x272
Storage devices = Internal Memory (N:)|Memory Card (O:) - Active
Installed Items = program/Navigator 9.430, phonedb/connect2internet 15, startupscreen/Harley_Davidson_Motorcycles 1, carsymbol/-default 1, carsymbol/Arrow Yellow 1, carsymbol/Bike 1, carsymbol/Car_1 1, carsymbol/Car_2 1, carsymbol/Car_3 1, carsymbol/Citycar Green 1, carsymbol/Citycar Lilac 1, carsymbol/Citycar Pink 1, carsymbol/Citycar Red 1, carsymbol/Citycar Yellow 1, carsymbol/Moto Blue 1, carsymbol/Oldtimer 1, carsymbol/Racing Blue 1, carsymbol/Racing Green 1, carsymbol/Racing Orange 1, carsymbol/Racing Red 1, carsymbol/Racing Yellow 1, carsymbol/Saloon Blue 1, carsymbol/Saloon Green 1, carsymbol/Saloon Red 1, carsymbol/Saloon Silver 1, carsymbol/Saloon Yellow 1, carsymbol/Summer Black 1, carsymbol/Summer Blue 1, carsymbol/Summer Green 1, carsymbol/Summer Pink 1, carsymbol/Summer Red 1, carsymbol/T-Ford 1, carsymbol/Truck - Black 1, carsymbol/Truck - Blue 1, carsymbol/Truck - Green 1, carsymbol/Truck - Purple 1, carsymbol/Truck - Red 1, carsymbol/HD_Back 2, carsymbol/FamilyCar2 1, carsymbol/SportsCar1 1, carsymbol/SportsCar3 1, carsymbol/TourMotor2 1, carsymbol/BlueCar 1, carsymbol/ClassCar 1, carsymbol/FamilyCar 1, carsymbol/FinnedCar 1, carsymbol/GreyCar 1, carsymbol/RaceCar 1, carsymbol/RedCar 1, carsymbol/SportsCabrio 1, carsymbol/SportsCar 1, carsymbol/SUV 1, carsymbol/YellowCar 1, carsymbol/blueharley 1, carsymbol/miata 1, itinerary/Doverhill to Around the lake Restaurant 0, itinerary/Around the Lake Restaurant to NB Home 0, loquendovoice/English (US) - Susan 691, satimage/usa 2, colorscheme/Excellent_contrast_in_Sunlight 1, warningsound/airplane 1, warningsound/camera 1, warningsound/flash 1, warningsound/horn 1, warningsound/notify1 1, warningsound/notify2 1, warningsound/notify3 1, warningsound/restaurant 1, voice/English(UK) - Tim 4, voice/English(UK) - Jane 4, voice/English(US) - Mandy 4, ephemeris/Ephemeris 1339782995, map/North_America_2GB 890.4222, poi/Harley Davidson Dealers 0, poi/Diners__Drive-ins_and_Dives 0
Error incident IDs =
* Computer info:
Operating system: Windows NT 6.1 (build 7601, Service Pack 1)
Free memory: -1712533504 bytes
User home directory: "C:\Users\Jak\Documents\"
Home volume space: 425564 / 476729 MB
Temporary directory: "C:\Users\Jak\AppData\Local\Temp\"
Temp volume space: 425564 / 476729 MB
Install directory: "C:\TomTom HOME 2\xulrunner\"
Install volume space: 425564 / 476729 MB
External volume devices: O: [O:] 2084 / 3773 MB ; N: [INTERNAL] 1056 / 1956 MB
OS login name: "USER ID"
Host name: "Jak-Workroom"
Date and time: 2012-07-01 21:52:03
* HOME info:
DLL Version: 2.8.3.2499
MapShare DLL Version: 2.8.3.2499
Language: en-US
* Connected device: "TomTom GO 720"
ID: "AK8AG BADTE"
Type: "go720"
Serial: "M61058D11553"
MapShare information:
Patch format version: 2.4
Map patch downloads: true
POI patch downloads: false
Feedback email address:
Patches to upload: 0
POI Subscriptions:
ttgo.bif file contents:
[TomTomGo]
DeviceName=TomTom GO 720
DeviceVersionHW=GO 720
DeviceSerialNumber=M61058D11553
DeviceUniqueID=AK8AG BADTE
RamDiskVersion=20120321
BootLoaderVersion=55120
LinuxVersion=842337
ApplicationVersionVersionNumber=9430
ApplicationVersion=890926.1
UserLanguage=English US
LastConnectionTime=2009/06/21,16:49:50,UTC
LastConnectionPhone=
GPSFirmwareVersion=GSW3.2.4TT_3.1.00.12-C35B1.02
BuiltInColorScheme0=Belgica
BuiltInColorScheme1=Brittanica
BuiltInColorScheme2=America
BuiltInColorScheme3=Germanica
BuiltInColorScheme4=Australia
BuiltInColorScheme5=Deuteranopia
BuiltInColorScheme6=Greys
BuiltInColorScheme7=Antarctica
BuiltInColorScheme8=Africa
BuiltInColorScheme9=Astra
BuiltInColorScheme10=Asia
BuiltInColorScheme11=Brasilia
BuiltInColorScheme12=Concordia
BuiltInColorScheme13=NewAnglia
CurrentColorSchemeBuiltIn=11
CurrentVoiceInfo=Susan
CurrentMap=North_America_2GB
CurrentMapVersion=890.4222
CurrentHomeLocation=42.58152,-88.64903,2484 County Road O S
Traffic=N
CurrentFuelpricesType=
CurrentFuelpricesTypeString=
CurrentFuelpricesLastFullUpdate=
ValueRatio=AhMXAi2Ur9rIUg3zhg==
Features=PlusDownloadDynamic,PlusDownloadGeneral,PlusDownloadMap,PlusDownloadPOI,PlusDownloadScheme,PlusDownloadUpgrade,PlusDownloadVoice,PlusDownloadRingTone,PlusMessageNotification,PlusPushChannel,PlusTraffic,PlusOrRDSTMCTraffic,PlusWeather,PlusEphemeris,PlusSafetyCamerasDynamic,PlusRoadConditions,PlusSafetyCamerasStatic,PlusFuelPrices,HDTraffic,PlusTripReporting,HidRemote,HomeBackup,GPRSEngine,VoiceRecording,ASR,TTS,TTSCompressed,MP3,IPOD,MusicPlayer,PhotoViewer,PhotoJPGViewer,PhotoBMPViewer,VoiceBrowser,LinkVolumeToNoise,MapShare,Newyork,Itinerary,Caymann,Durham,Leeway,Handsfree,PhoneFeatures,CarSymbol,RichPOI,FrequentDestinations,PermanentMapCfg,RDSTMC,Prague,Bluetooth,SDSlot,InternalFlash,Microphone,ExternalModem,SMSSupported,SettingsOverride,SDK,USBAccessories,HTTPActivation,MultipleMaps,Traffic,MapOverlays,Documents,WarningSounds,ArrivalSounds,DangerZonesCameras
UnsupportedFeatures=PlusForceMessageNotification,PlusBuddies,PlusFuelPriceTimestamp,Hercules,HerculesTraffic,Oxford,TrackMe,OnDevicePayments,ASRCnC,TTSUncompressed,TTSLoquendo700,TTSNuance51,Games,LinkVolumeToSpeed,ZeroVolumeSupported,CaymannAlwaysOn,MAC,DepartureAdvisor,RouteInfoBackToSummary,VehicleProfile,MapShareVehicleProfile,3DCarModels,TextureRendering,ExtraSounds,UserSkin,InternalModem,HardDisk,Keyboard,SupportKeyControl,SupportGetAMap,Work,WorkEnabled,WorkPromotion,WorkTuria,WorkMurcia,WorkBremen,WorkUsePlus,WorkStartUpPromotion,LiveServices,SimpleMapBrowserButtonBar,AltDefaultCarSymbol
SupportedPatchTypes=3F
NrSupportedErrorTypes=138
UserPatchDatVersion=102
CompressedPatchVersion=200
MapServerPatchDatVersion=105
DeletedPoiDatVersion=200
ServerLineIndexDatVersion=102
ServerNameIndexDatVersion=102
MapShareSupportedProviders=243
CharacterSet=TTU
VehicleBrand=
VehicleModel=
VehicleOptions=
tthome.bif file contents:
[TomTomHOME]
Mobility.sim file contents:
[GPRS]
MNC=
ICCID=
IMSI=
IMEI=
Model=
IL #2: 'Internal Memory' 1056 free/1956 total MB Block Size 4096 Media Name 'InternalMemory' serial $4371ed7d, Writable
IL #1: 'Memory Card' 2084 free/3773 total MB Block Size 32768 Media Name 'Storage' serial $36363439, Writable
 
It's this bit right here:
ApplicationVersionVersionNumber=9430 (that's 9.430).

I haven't tried the mp3 on my old 720, but I'm wondering if that function was pulled in recent firmware updates? That would annoying.
 
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I have 9.430 on my 720 and the Jukebox function works fine here. Perhaps a reset of the unit may help???
 
Also check the mp3 files themselves. TomToms are sometimes a bit twitchy about playing some of the higher bit-rates or variable bit-rate flavours of mp3.
Try a bog standard 192 or 250kpbs file (iTunes will tell you the details and convert for you).
 
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