Tomtom iPhone app

Discussion in 'General TomTom Discussion' started by JWm, Aug 23, 2017.

  1. JWm


    Aug 23, 2017
    Likes Received:
    I purchased my Tomtom app years ago after my handheld tomtom broke after 3 years.

    The app was paid in full and I believed I owned it.

    Now it no longer works because of the new app and I am being asked to pay for an app I already purchased.

    How in any world does this make sense. When I buy a car I own it the dealer doesn't shut the car down after 3 years and make you pay a yearly fee to be able to use it.

    I think tomtom should allow previous purchasers to continue to use the new app without a fee. I don't need real time traffic from my app and if I do at that time I will pay for it.
    JWm, Aug 23, 2017
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  2. JWm

    dhn Moderator

    Oct 1, 2007
    Likes Received:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    You can try support but I don't think you'll get too much satisfaction:

    1 877-757-7137
    Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
    dhn, Aug 23, 2017
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  3. JWm

    Arno Moderator

    Jun 3, 2008
    Likes Received:
    Toronto - Pickering, ON
    TomTom Model(s):
    930; GO 620; Start 63
    Welcome to TomTomForums.

    Could you please be a little more specific?
    What is the name and version number of the app you had purchased?

    In computerese, companies do not sell apps, they just give a non-exclusive right to use the app.)
    Arno, Aug 23, 2017
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