TomTom GO 1005 Lifetime Maps Update Not Working

[Smedley]

I have a GO 1005 which is supposed to have lifetime map updates. I am using the latest version of MyDrive Connect (4.2.5.3770) to perform the updates. I realize that some new map updates may be larger than the capacity of my device and I am prepared to uninstall some content in order to allow these larger updates. MyDrive Connect allows me to select the software to uninstall and what to install. I see that I then have plenty of memory capacity on my device to accomplish the job. However, it does not work. It accepts the command and says "Getting Ready ...), forever! I see from a Google search that many others are having the same problem. I have emailed TomTom but so far no answer. Can anyone solve this?

 

[dhn]

Try calling. More effective:

Canada (en)
1 877-757-7137
Monday - Friday: 9:00 a.m. to 6:00 p.m. EST

(I deleted your other post. Not good to post in two different threads).

 

[canderson]

There are multiple versions of the GO 1005 out there (9 that I can identify). Some have as little as 2GB of memory which presents a severe problem for maps. Only a small handful accept uSD cards to expand available memory.

Can you supply the first two characters of your serial number?

 

[Smedley]

There are multiple versions of the GO 1005 out there (9 that I can identify). Some have as little as 2GB of memory which presents a severe problem for maps. Only a small handful accept uSD cards to expand available memory.

Can you supply the first two characters of your serial number?

SM

 

[dhn]

The Go 1005 in Europe with 'SM' starting the serial number becomes:

"SM">GO 2535 TM WTE, 8GB, MyDrive Connect NAV3 in North America.

 

[Smedley]

The Go 1005 in Europe with 'SM' starting the serial number becomes:

"SM">GO 2535 TM WTE, 8GB, MyDrive Connect NAV3 in North America.

??? So, .....? How is that a help?

 

[canderson]

Yes, helpful in that it has 8GB to work with. As dhn notes, we call it a GO 2535 here. I say "here", but in fact, I believe that unit has been called the 2535 anywhere it has been sold. Am surprised you have identified it as a 1005.

With 8GB, you will be able to run some slightly pared down map - not quite the full North America (Canada / US / Mexico), I don't think, but something that will serve -- like just Canada / US. So at least your effort isn't going to be in vain. There is no provision for a memory card, so you must live within the internal memory limits.

So, now that there's some hope, let's talk about the original issue.
Is it when you select a map to install that you are seeing the "Getting ready" that never ceases?
Is your existing map still functional on your device? What map version is presently loaded?