TomTom GO 1005 Lifetime Maps Update Not Working

Discussion in 'Technical Support' started by Smedley, Aug 12, 2019.

  1. Smedley

    Smedley

    Joined:
    Aug 12, 2019
    Messages:
    3
    Likes Received:
    0
    TomTom Model(s):
    GO1005
    I have a GO 1005 which is supposed to have lifetime map updates. I am using the latest version of MyDrive Connect (4.2.5.3770) to perform the updates. I realize that some new map updates may be larger than the capacity of my device and I am prepared to uninstall some content in order to allow these larger updates. MyDrive Connect allows me to select the software to uninstall and what to install. I see that I then have plenty of memory capacity on my device to accomplish the job. However, it does not work. It accepts the command and says "Getting Ready ...), forever! I see from a Google search that many others are having the same problem. I have emailed TomTom but so far no answer. Can anyone solve this?
     
    Smedley, Aug 12, 2019
    #1
    1. Advertisements

  2. Smedley

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    22,961
    Likes Received:
    439
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Try calling. More effective:

    Canada (en)
    1 877-757-7137
    Monday - Friday: 9:00 a.m. to 6:00 p.m. EST

    (I deleted your other post. Not good to post in two different threads).
     
    dhn, Aug 12, 2019
    #2
    1. Advertisements

  3. Smedley

    canderson Moderator

    Joined:
    Dec 28, 2007
    Messages:
    10,789
    Likes Received:
    177
    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    There are multiple versions of the GO 1005 out there (9 that I can identify). Some have as little as 2GB of memory which presents a severe problem for maps. Only a small handful accept uSD cards to expand available memory.

    Can you supply the first two characters of your serial number?
     
    canderson, Aug 12, 2019
    #3
  4. Smedley

    Smedley

    Joined:
    Aug 12, 2019
    Messages:
    3
    Likes Received:
    0
    TomTom Model(s):
    GO1005
    SM
     
    Smedley, Aug 12, 2019
    #4
  5. Smedley

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    22,961
    Likes Received:
    439
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    The Go 1005 in Europe with 'SM' starting the serial number becomes:

    "SM">GO 2535 TM WTE, 8GB, MyDrive Connect NAV3 in North America.
     
    dhn, Aug 12, 2019
    #5
  6. Smedley

    Smedley

    Joined:
    Aug 12, 2019
    Messages:
    3
    Likes Received:
    0
    TomTom Model(s):
    GO1005
    ??? So, .....? How is that a help?
     
    Smedley, Aug 13, 2019
    #6
  7. Smedley

    canderson Moderator

    Joined:
    Dec 28, 2007
    Messages:
    10,789
    Likes Received:
    177
    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    Yes, helpful in that it has 8GB to work with. As dhn notes, we call it a GO 2535 here. I say "here", but in fact, I believe that unit has been called the 2535 anywhere it has been sold. Am surprised you have identified it as a 1005.

    With 8GB, you will be able to run some slightly pared down map - not quite the full North America (Canada / US / Mexico), I don't think, but something that will serve -- like just Canada / US. So at least your effort isn't going to be in vain. There is no provision for a memory card, so you must live within the internal memory limits.

    So, now that there's some hope, let's talk about the original issue.
    Is it when you select a map to install that you are seeing the "Getting ready" that never ceases?
    Is your existing map still functional on your device? What map version is presently loaded?
     
    canderson, Aug 13, 2019
    #7
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.