Old and new Tomtom User

Discussion in 'Introductions' started by farouche., Apr 10, 2014.

  1. farouche.

    farouche.

    Joined:
    Apr 10, 2014
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    TomTom Model(s):
    start 60
    Problem, I lived in Spain for a few years, and bought the Start 60 there. I didn't understand what I had to do to keep the maps updated, and to get started. So I tried various things, put in my email address (by mistake) as my password etc., so nothing much happened.

    Now I am back in the UK, and I have tried creating a new account, I put in my email, password, etc., and I just keep going round in circles, they already have that account, I changed the password, then it goes back to email address is not right, and so on.

    What can I do to start afresh, get my device updated, it is now two years out of date. HELP PLEASE - I am not very technically minded, so I will need a simple explanation. I will be very grateful for any help.

    Farouche
     
    farouche., Apr 10, 2014
    #1
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  2. farouche.

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    22,975
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    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Call CS to assist in setting up your account:

    [​IMG]United Kingdom
    0845 161 0009
    or 020 7387 5444

    Monday-Friday:
    9:00 am to 5:30 pm
     
    dhn, Apr 10, 2014
    #2
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