My Drive Connect Required Update Not Working Solution

Joined
Dec 1, 2022
Messages
7
Country
<img src="/styles/default/custom/flags/us.png" alt="United States" /> United States
TomTom Model(s)
600
As of August 4, 2023 a required update for My Drive Connect on my Windows 10 Professional 64 bit computer would not install. On August 11, 2023 I was able to contact TomTom via Chat who provided the solution (which "worked") as follows:

<<

(17:09:35) Sandy: Yes, we have received a reports about the same and the team is investigating the
issue.
(17:10:04) Sandy: As of now, please uninstall the application from the computer and install
the fresh one using below link
(17:10:13) Sandy: https://help.tomtom.com/hc/en-us/articles/360013959499-Installing-MyDrive-Connect
(17:10:30) Sandy: That shall work

>>

You may also wish to view the article concerning uninstalling and reinstalling MyDrive Connect at:


which contains more detailed instructions concerning uninstalling MyDrive Connect (Including deleting files (some of which may be "hidden" until they are "revealed") (be sure to "re-hide" the remaining files which had been "hidden")
 
My drive connect will not work for me on windows 11 both on my desktop and laptop all my updates etc i have had to do wireless/wi-fi
everytime i try to use it i just get the not connected screen, followed their instructions numerous times to no avail
 
It's another crappy way of not checking the prerequisites when installing/updating your software.
The updated version of TomTom MyDrive connect needs/wants another version of C++ 2015-2019 redistributable.
Although a newer 64Bit version 14.28.xxxx was already installed at my computer, it just installs the 32bit(!) version (14.24.xxxx) to get itself running.
Programmers at TT need to stop using deprecated commands and calling specific .dll instructions (Albeit old or 32 bit).

Just for everybody else's sake;
a) Use the link in the first post, however removing the old version is not needed per se.
Or
b) just install the C++ (! 32bit) resdist from the central Microsoft site.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Members online

No members online now.

Latest resources

Forum statistics

Threads
29,302
Messages
198,362
Members
68,464
Latest member
VadimBelski

Latest Threads

Back
Top