Lost registration password, how to reset?

[joachim.durchholz]

Okay I scoured the forum and the tomtom.com website, but all answers I found were only close: How do I get my account set to a new mail address?

Background:
- Last time we needed to do an update was years ago.
- We had registered with a mail address, but we have forgotten which. In fact it's probably one of various mail addresses that we used to have, but which no longer exist.
- I tried support, but the chatbot does not know about this situation, it keeps directing me to the login page to get support. Catch-22. Argh.
- I cannot find a support phone number for the country I now live in (Switzerland) or for the country where we bought and registered the device (Germany).

Is there a list of support phone numbers anywhere?
Or some other way to contact them to resolve the issue, given that the normal means requires a login that assumes I know the mail address I used?

 

[Niall]

Hi Joachim, which device do you have, If you are not sure, what are the first two characters of the serial number?
See

Unfortunately TomTom have stopped support by phone

 

[Willy875]

Okay I scoured the forum and the tomtom.com website, but all answers I found were only close: How do I get my account set to a new mail address?

Background:
- Last time we needed to do an update was years ago.
- We had registered with a mail address, but we have forgotten which. In fact it's probably one of various mail addresses that we used to have, but which no longer exist.
- I tried support, but the chatbot does not know about this situation, it keeps directing me to the login page to get support. Catch-22. Argh.
- I cannot find a support phone number for the country I now live in (Switzerland) or for the country where we bought and registered the device (Germany).

Is there a list of support phone numbers anywhere?
Or some other way to contact them to resolve the issue, given that the normal means requires a login that assumes I know the mail address I used?

It is no longer possible to contact Tomtom via telephone.

What device do you have?
If no subscription Reset the device to factory defaults.
Then create a new Tomtom account with new email address Mdp.

 

[Arno]

Then create a new Tomtom account with new email address Mdp.

It does not have to be a true eMail address with a provider as nothing will be sent to it.

 

[Willy875]

It does not have to be a true eMail address with a provider as nothing will be sent to it.

If you buy a used GPS you can create a new Tomtom account at your email address.

 

[joachim.durchholz]

Creating new mail addresses is not a problem for me, but wouldn't I lose my lifetime map subscription if I do?

 

[Willy875]

No, you do not lose your lifetime map subscription.

 

[joachim.durchholz]

Ah, I didn't expect that - how do they know that I'm entitled to a map download if they don't use the mail address to identify customers?

 

[Willy875]

It is your GPS which is identified by its serial number not by your email address.

 

[joachim.durchholz]

Ah. OK. I'll try that out.
Thanks!

 

[joachim.durchholz]

Confirming it worked.
Yay!

 

[quailpeter]

Okay I scoured the forum and the tomtom.com website, but all answers I found were only close: How do I get my account set to a new mail address?

Background:
- Last time we needed to do an update was years ago.
- We had registered with a mail address, but we have forgotten which. In fact it's probably one of various mail addresses that we used to have, but which no longer exist.
- I tried support, but the chatbot does not know about this situation, it keeps directing me to the login page to get support. Catch-22. Argh.
- I cannot find a support phone number for the country I now live in (Switzerland) or for the country where we bought and registered the device (Germany).

Is there a list of support phone numbers anywhere?
Or some other way to contact them to resolve the issue, given that the normal means requires a login that assumes I know the mail address I used?

 

[quailpeter]

So what if I’m top of no idea which email address or password, than you have no serial number or it is faded what then, I have no live updates this satnav is useless to me and I am getting g ready to dismantle the useless thing

 

[quailpeter]

What I ideally want is to factory reset it and maybe start again

 

[Willy875]

What I ideally want is to factory reset it and maybe start again

There is no longer a phone number to contact Tomtom support.

If you have lost your password, the best thing to do is to create a new Tomtom account.

To reset the device to factory settings
Go to Menu > Settings > system > select > Reset device.