How to install a downloaded map without using Home - Discussion

[dhn]

This is an automatically created discussion thread. Please leave any feedback about the How to install a downloaded map without using Home article here.

 

[victor.powers]

Please advise as my GPS is currently a brick. My 1535 uses MyDrive not Home. Should this method work in my case? I'm an experienced computer user and have no problem working directly with files including .zip.

 

[dhn]

It will not for that model. What specifically is wrong with your 1535 that you refer to as a 'brick'?

 

[victor.powers]

I attempted to update the maps using MyDrive - only using the eastern US since the full map is now too large for the device. It downloads the map and begins the install. At about 70% complete (20 minutes remaining), the install stops and I get an error message that something went wrong. I've tried leaving it running overnight, no joy. I tried disconnecting and reconnecting the device, same 70% result. I tried clearing the MyDrive cache and reinstalling, same result. I tried uninstalling MyDrive and reinstalling then downloading the map again, same result. Now I have a device that says no map found and can't figure a way to get one on it - that sort of defines brick to me.

 

[dhn]

See if anything here helps:
http://us.support.tomtom.com/app/answers/detail/a_id/16695/kw/no maps found

Also, CS number to call:
United States
866 486 6866
Monday - Friday: 8:00 a.m. to 8:00 p.m. EST
Saturday: 9:00 a.m. to 6:00 p.m. EDT

 

[victor.powers]

Been there, done that, no joy. Guess I'll have to spend some quality time with tech spt. Sighhhhh.....

 

[victor.powers]

A quick update - I turned off all anti-virus while installing and this time it worked.