Go expert

[paul cocklin]

just got my sat nav back from repair only 6 months old, batterie problem they could not repair it so sent a replacement ,the Wi-Fi won't connect just keeps scrolling, everything else ok but it does when on mydrive I hope this is something easy to sort out done all the usual things just keeps scrolling

 

[Willy875]

Does your GO pick up satellites? triangle which indicates your position should be blue is not shaded.

 

[paul cocklin]

Yes triangle blue still won't pickup any wifi keeps scrolling

 

[Arno]

At Menu / Settings / Wi-Fi did you tap on our provider and then sign in with the provided Wireless Password?
(WPA2 over here.)

 

[paul cocklin]

Not getting any provider so can't put code in

 

[paul cocklin]

Not getting any provider just keeps scrolling

 

[canderson]

Not getting any provider just keeps scrolling

Have never seen or heard of a 'scrolling' SSID list on a TomTom device before. Hoping we aren't having a translation issue! Do you see SSIDs scrolling on the screen or some other content?

I'd suggest first to try a hard reset of the device by holding down the power button until the TomTom logo appears, then release the button.

 

[paul cocklin]

All I get the blue line at the top just scroll done a reset 4 times and held button in till resets aswell got the blue triangle everything seems OK traffic alerts camara alerts but can't connect to my WiFi network or anyones

 

[paul cocklin]

This is what I get

 

[Arno]

Not getting any provider so can't put code in

Do you have a router from your Internet provider that has WiFi (WLAN). If no, your PND cannot possibly connect.
If you do have WiFi at home (or in the office) and power up your device and go Menu / Settings / Wi-Fi you should end up with a screen similar to this picture.
One of those should be the name of your provider. If it doesn't say 'Connected'. tap refresh

 

[paul cocklin]

Not getting this, not even getting to that stage. the refresh is not highlighted seems the problem is wifi is not switching on my unit not picking up any hubs mine next door neighbours just got blue line scrolling at the top been through all the settings no where to turn it on, been sent a replacement after they couldn't repair my unit because of a faulty battery.

 

[Jazz@1108]

@paul cocklin If your smartphone is picking up your Home Wi-Fi network, then it is more related to the Wi-Fi receiver on the GPS model, contact them via social channels, https://www.facebook.com/TomTomDrivers or www.twitter.com/tomtom.

 

[Jazz@1108]

@paul cocklin Meanwhile, quickly perform a factory reset on the GPS unit and check, https://bit.ly/3bG1L0B, this is as a last resort.

 

[paul cocklin]

Done that 4 times connects to mobile but not at home on WiFi

 

[Jazz@1108]

@paul cocklin I meant to say, does your phone picks up your Home Wi-Fi network?

 

[paul cocklin]

Yes no problem

 

[Jazz@1108]

@paul cocklin Then it is better to contact them directly via these social channels, https://www.facebook.com/TomTomDrivers or www.twitter.com/tomtom.

 

[paul cocklin]

Cheers