Trying to compile a list of features missing from Easymeny devices even with the latest Navcore, and I want to make a complaint to TomTom.
Currently I have:
1) option to choose alarm tones
2) set distance from speed cameras for alarm
3) enter GPS co-ordinates
4) edit speed cameras (the TomTom speed cameras are so inaccurate I am actually going to subscribe to the Pocket GPS World speed camera POIs)
any others I can add to my email?
Good luck on getting them to do anything. I recently sent in a suggestion and here is how it went.
I have the XXL550TM and although i'm getting use to the easy menu, I would really like it if you would put at least the options to switch from regular menu to easy menu. Also I really, really, miss the Auto Power Off feature the was on my XL330S and is not on my XXL550TM. I drive a service truck and with my XL330S, when I turned off the truck to go inside a location, my XL330S would shut down. With my XXL550TM I have to manualy shut it down before I can get out of the truck.
I have also been on many forums and read many complaints regarding these two features, as well as many other complaints that are too many to mention here. One of the forums is tomtomforums.com so don't just take my word for it go see for your self what your customers would like to have and see in there tom tom gps's.
I also know that you can't please everybody, but in my opinion you are loosing customers that will go to another gps company to get what they are looking for.
So please in the next applications update could you try to address some of these issues. I think it would be in Tom Tom's best interest from a customer stand point.
And this was there reply:
Thank you for taking the time to contact TomTom Customer Support. My name is Fanny and we are always happy to help.
I understand that you would like to give us a feedback. I can understand how important this could be for you.
Please rest assured that I will provide you complete assistance in this matter.
Larry, I would like to inform you that I am forwarding your suggestion to the concerned team so that they can work on it and make TomTom more user friendly. We value your feedback and suggestions. I apologize for any inconvenience this may have caused.
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And then they marked my question as SOLVED?? Now I ask you does it look like they solved anything??