Authentication

Discussion in 'General TomTom Discussion' started by Ily786, Sep 26, 2020.

  1. Ily786

    Ily786

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    TomTom Model(s):
    TomTom premium
    Hi I bought TomTom premium try to pair WiFi but keep saying authentication problem
     
    Ily786, Sep 26, 2020
    #1
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  2. Ily786

    canderson Moderator

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    TomTom Model(s):
    GO720, GO740TM Live, GO 1535 Live, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, TomTom Bridge
    Sounds like a password issue, or a phone that isn't yet set up for tethering.
    I assume you are trying to connect to your phone first (not home WiFi)?
    Please advise what you are connecting to and the steps you are taking.
     
    canderson, Sep 26, 2020
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  3. Ily786

    Ily786

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    Thanks for your reply I have iPhone 11 and tomtom premium try to get WiFi through hotspot from my iPhone to my navigation after putting login details it says on navigation iPhone authentication problem try to reset navigation also reset network on my iPhone still same
     
    Ily786, Sep 26, 2020
    #3
  4. Ily786

    canderson Moderator

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    TomTom Model(s):
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    That might be one of the longer unpunctuated sentences we've seen here in a while, so you'll have to give me some help.
    After "putting in login details" on the TomTom or the phone?

    The steps needed are:

    1) Set up your phone's WiFi tethering option with a password.
    2) Enable WiFi tethering on your phone.
    3) Attempt to make connection between TomTom and phone by using TomTom WiFi configureation to select phone and then applying same password as set up on phone. Passwords are case sensitive!

    Have you successfully performed steps 1 and 2, and are having problems at step 3?
     
    canderson, Sep 26, 2020
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