Voices won't download

Discussion in 'TomTom Voices' started by Jim1186, Jun 3, 2015.

  1. Jim1186

    Jim1186

    Joined:
    Jun 3, 2015
    Messages:
    3
    TomTom Model(s):
    1535
    I've got a Via 1535TM and I'm trying to download voices. I get as far as the Checkout Basket. I press Continue and it just stops. How do I get it to 'Continue'?

    I'm using MyDrive Connect or whatever it's properly called.
     
    Jim1186, Jun 3, 2015
    #1
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  2. Jim1186

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    22,323
    Location:
    Toronto Canada
    TomTom Model(s):
    720; 540; 1535 LIVE; Via 1605; Go 50
    Put in a call to Cust Support when it is open.:
    [​IMG]United States
    866 486 6866

    Monday - Friday: 8:00 a.m. to 8:00 p.m. EDT
    Saturday: 9:00 a.m. to 6:00 p.m. EDT
     
    dhn, Jun 3, 2015
    #2
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  3. Jim1186

    Jim1186

    Joined:
    Jun 3, 2015
    Messages:
    3
    TomTom Model(s):
    1535
    I emailed them more than a week ago when I first encountered a problem and got the canned reply that they would contact me shortly. Shortly has now become 'longly.' :(
     
    Jim1186, Jun 3, 2015
    #3
  4. Jim1186

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    22,323
    Location:
    Toronto Canada
    TomTom Model(s):
    720; 540; 1535 LIVE; Via 1605; Go 50
    Which is why I said to call.........
     
    dhn, Jun 3, 2015
    #4
  5. Jim1186

    Jim1186

    Joined:
    Jun 3, 2015
    Messages:
    3
    TomTom Model(s):
    1535
    So I called, and here's what they said. It appears to be a "worldwide" problem that they are working on. No ETA for a fix.

    To quote the Princess Bride: Inconceivable!

    This has been going on for more than a week that I'm aware of. Having run IT departments, if something which was costing my company money wasn't fixed after a week, lots of heads would roll. Probably starting with mine as the head of the area
     
    Jim1186, Jun 3, 2015
    #5
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