Backing up Renault Carminat live to computer

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Renault TomTom Carminat Live
Hi. Have tried to do this a couple of times. It says it’s backed up and the latest back up date appears. However, if I leave the page and return to it, the backup mentioned is the previous one, not the latest
 
Hi
It's very simple to make a backup on your computer.

Open your current SD card in Windows Explorer, copy its contents to your computer.
 
Actually I use a Mac but you are right. It is a simple process but as I’ve explained, it didn’t work
 
I don't know how to do it with Mac so I couldn't advise you.
On Mac, there may be hidden files that you need to open.
 
See if these instructions help:

 

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