550 Rider White Screen (of Death?!)

Joined
May 23, 2024
Messages
4
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
Rider 550
I switched my Tom-Tom Rider 550 on last Sunday and the screen is bright white. I've tried switching it off and on again, a soft reset, and a long reset.

Does anyone know if this is repairable? If so, how? Or is it the Tom-Tom equivalent of the "Blue Screen of Death" on a PC?

If I have to get Tom-Tom to do the repair how do I contact them? A real person, phone number, email address?

I tried the Chatbot but it doesn't recognise the Serial Number, 12 digits, 2 letters followed by 10 numbers.
 
Were you unable to shut your device off with the long press?
What were the results of the long-press reset? Did you hear anything (the TomTom drums) at any point?

I'd almost be inclined to leave it on until the battery is depleted (screen shuts off), then give it a good charge and see if it wakes up normally after that.
 
Were you unable to shut your device off with the long press?
What were the results of the long-press reset? Did you hear anything (the TomTom drums) at any point?

I'd almost be inclined to leave it on until the battery is depleted (screen shuts off), then give it a good charge and see if it wakes up normally after that.
Right..., I've switched it back on..., 1328 hrs..
 
Were you unable to shut your device off with the long press?
What were the results of the long-press reset? Did you hear anything (the TomTom drums) at any point?

I'd almost be inclined to leave it on until the battery is depleted (screen shuts off), then give it a good charge and see if it wakes up normally after that.
I've left it on all afternoon, tried it again at 7.30 p.m. and it's still the same...
 
I've left it on all afternoon, tried it again at 7.30 p.m. and it's still the same...
So you let the battery go completely flat, recharged, an still no joy? Ugh. Not much we can do for that.

Would still like to know, from above, "What were the results of the long-press reset? Did you hear anything (the TomTom drums) at any point?" Trying to get a sense as to whether the entire unit is locked up, or whether it might only be a display issue that could be remedied with a touch screen replacement.
 
So you let the battery go completely flat, recharged, an still no joy? Ugh. Not much we can do for that.

Would still like to know, from above, "What were the results of the long-press reset? Did you hear anything (the TomTom drums) at any point?" Trying to get a sense as to whether the entire unit is locked up, or whether it might only be a display issue that could be remedied with a touch screen replacement.
It was doing the Tom-Tom Drums. I found a video on YouTube of someone who opened theirs up carefully and edged the loose connector together. I don't think I was careful enough. It comes on White Screen and then goes off after a second. Tom-Tom Drums no longer sound.. 😢
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Members online

No members online now.

Latest resources

Forum statistics

Threads
29,081
Messages
196,586
Members
68,091
Latest member
ziviani

Latest Threads

Back
Top