550 Rider White Screen (of Death?!)

[Peter Perfect]

I switched my Tom-Tom Rider 550 on last Sunday and the screen is bright white. I've tried switching it off and on again, a soft reset, and a long reset.

Does anyone know if this is repairable? If so, how? Or is it the Tom-Tom equivalent of the "Blue Screen of Death" on a PC?

If I have to get Tom-Tom to do the repair how do I contact them? A real person, phone number, email address?

I tried the Chatbot but it doesn't recognise the Serial Number, 12 digits, 2 letters followed by 10 numbers.

 

[canderson]

Were you unable to shut your device off with the long press?
What were the results of the long-press reset? Did you hear anything (the TomTom drums) at any point?

I'd almost be inclined to leave it on until the battery is depleted (screen shuts off), then give it a good charge and see if it wakes up normally after that.

 

[Peter Perfect]

Were you unable to shut your device off with the long press?
What were the results of the long-press reset? Did you hear anything (the TomTom drums) at any point?

I'd almost be inclined to leave it on until the battery is depleted (screen shuts off), then give it a good charge and see if it wakes up normally after that.

Right..., I've switched it back on..., 1328 hrs..

 

[canderson]

Right..., I've switched it back on..., 1328 hrs..

Keep us posted on results. Fingers crossed.

 

[Peter Perfect]

Were you unable to shut your device off with the long press?
What were the results of the long-press reset? Did you hear anything (the TomTom drums) at any point?

I'd almost be inclined to leave it on until the battery is depleted (screen shuts off), then give it a good charge and see if it wakes up normally after that.

I've left it on all afternoon, tried it again at 7.30 p.m. and it's still the same...

 

[canderson]

I've left it on all afternoon, tried it again at 7.30 p.m. and it's still the same...

So you let the battery go completely flat, recharged, an still no joy? Ugh. Not much we can do for that.

Would still like to know, from above, "What were the results of the long-press reset? Did you hear anything (the TomTom drums) at any point?" Trying to get a sense as to whether the entire unit is locked up, or whether it might only be a display issue that could be remedied with a touch screen replacement.

 

[Peter Perfect]

So you let the battery go completely flat, recharged, an still no joy? Ugh. Not much we can do for that.

Would still like to know, from above, "What were the results of the long-press reset? Did you hear anything (the TomTom drums) at any point?" Trying to get a sense as to whether the entire unit is locked up, or whether it might only be a display issue that could be remedied with a touch screen replacement.

It was doing the Tom-Tom Drums. I found a video on YouTube of someone who opened theirs up carefully and edged the loose connector together. I don't think I was careful enough. It comes on White Screen and then goes off after a second. Tom-Tom Drums no longer sound..