2 TomTom's, 1 Account

[dmokaren]

I have just encountered an issue with my TomTom XL-S account.

My daughter has a TomTom 130 which she used on my computer to update her maps.

I guess I didn't log out of my account and as a result when I went to update my TomTom, Home was expecting her unit. There were 3 choices in Home that tried to resolve the issue, none worked.

I called Support and after my explanation they said things were resolved and gave me a reference number.

I tried at two different times to update my account but still had the same result, Home was expecting my daughters unit.

I got the idea that perhaps both of our serial numbers were in the Windows XP registry. Using Regedit I found many references to her unit, which I took the chance and deleted.

I can now update my unit.

 

[dhn]

It's good you had the knowledge to clear the registry.

For others reading this, it's always best to register additional units under separate email addresses, one unit per address. It doesn't even have to be a real email address (all you'll lose out on would be the occasional email promo).