Go Discover return process

Joined
Feb 25, 2023
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<img src="/styles/default/custom/flags/us.png" alt="United States" /> United States
TomTom Model(s)
Go Discover
Here's what Tomtom says about my complaints and what they need me to do to return my Go Discover.
Tomtom says they are helping customers, by not offering POIs, because in their opinon "this reduces effor to add more POIs from the customer-end".

Dear Mr. xxxxxx,

Thank you for contacting TomTom Customer Support. My name is Neil and I am happy to help you. The reference number for your query is xxxxxxx.

I understand that you have purchased a new TomTom GO DIscover device and you wish to raise a return request. Please do not worry, I will assist you with the best possible solution.

I would like to inform you that TomTom Go Discover device has a new advance technology based NDS maps. It includes predefined POIs, hence, this reduces effort to add more POIs from the customer-end. In regards to the smartphone, it is required only for the Live services to retrieve realtime data. You can download the map and use them offline. I hope this answers your queries. If you still wish to get a return and refund request, kindly help us with the following details:

Full Name:
Address:
City:
State/Province:
Zip Code:
Email:
Telephone/Contact Number:
Purchase invoice:
Serial Number of the device:
Reason for refund:

Looking forward to hearing from you soon.

Thank you once again for your time and for allowing me to assist you.

I wish you a nice day and if you have further questions, you are welcome to contact me or one of my colleagues - we are happy to help!

Kind regards,
xxxx
TomTom Customer Support Team
 

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