910 Windscreen Mount Replacement Problems

[markmathe]

Hi all,

Anyone else having problems getting the replacement mount they were promised to replace thier broken mounts. I ordered a replacement mount on 01/29/07. A confirmation email said I should recieve it in about 3 weeks.

On 03/09/07 I still had not recieved it so I emailed tech support.

On 03/16/07 tech support said they had re-placed my order and that I should recieve it in about 3 weeks.

Here it is 04/21/07 and I still have not recieved my mount.

I am very disappointed with the service from Tom Tom support. I am also disappointed that in order to use a $600 gps device I have to duct tape it to my dashboard.

Any advice on how to get a replacement mount would be appreciated.

I wish I would have waited and bought another GARMIN.

 

[digital-flex]

I'm sorry to hear the terrible service you are recieving.

Can I ask where you are located? Perhaps that could be part of the problem (even though it shouldn't be).

The longest I have waited was 2 months (but not from TomTom), I even forgot about it until I actually recieved it.

 

[markmathe]

I am in Edmond, Oklahoma. USA

 

[digital-flex]

I am in Edmond, Oklahoma. USA

No clue why its taking so long. I think you can only follow up with your request. I hope it gets to you soon.

 

[daljeeper]

Markmathe,

I'm in OKC and when I ordered the map updates it came pretty quickly. I dont' know if they ship the software from the same place as the mounts or not.

 

[drledger]

That is odd even for TT. When I had to order a replacement mount I got it in two weeks even though they said four. I really like my 910 but support does need some fine tuning obviously.

 

[Pedro2NR]

Sorry to hear about your frustration.
The best thing to do is call them everyday and bug them about your replacement.