forgotten password!

Discussion in 'General TomTom Discussion' started by pud3732, Nov 12, 2007.

  1. pud3732

    pud3732

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    hi guys my ex girlfriend has just dropped my 910 back to me and has changed the password without me knowing what the new 1 is and she wont tell me the new password therefore im stuck with a tom tom that doesnt work! ive contcacted tom tom and they have told me i have to send it into them for it to be reset but this could take 2 weeks and i need to use it straight away! does anyone no a way of reseting the password without having to send it off?????? HELP!!!!!!!!!!!!!!!!!:mad:
     
    pud3732, Nov 12, 2007
    #1
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  2. pud3732

    46jimbo

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    People will probably be unlikely to discuss solutions to this problem because we don't want to give thieves the upper hand.
     
    46jimbo, Nov 12, 2007
    #2
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  3. pud3732

    The Spook

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    46jimbo has a point here. This is the fist post you've made and we don't know that it is indeed your 910.

    If it is, do you have a backup of the 910 (made before giving it to your ex)?
     
    The Spook, Nov 13, 2007
    #3
  4. pud3732

    pud3732

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    ok no probs i'll just have to send it off to tom tom for it to be unblocked thanks anyway chaps just thought u mite have been able to help me out with a quick fix thats all!!:)
     
    pud3732, Nov 13, 2007
    #4
  5. pud3732

    Pedro2NR

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    TomTom Model(s):
    GO 910, ONE V2, GO 920 GO 730 & iPad TT App
    Good Luck and keep us posted.
     
    Pedro2NR, Nov 13, 2007
    #5
    2 people like this.
  6. pud3732

    46jimbo

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    And maybe your girlfriend should go see Dr. Phil. Messing with a guy's GPS is just tooooo nasty!
     
    46jimbo, Nov 13, 2007
    #6
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  7. pud3732

    The Spook

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    pud3732, why did you give me a negative rating (with the comment "rubbish") for my post?? I made a perfectly reasonable comment.

    I didn't imply you were a thief, I just stated that we had no indication that it was your 910. This is justified because, as jimbo mentioned, we don't want to help the unscrupulous. As a first-time poster, you are an unknown entity.

    If and when you posted again, I was going to help you out and tell you how to remove the password (it takes 2 minutes!). Since you gave me a negative rating, you can forget it! Good luck with the 2 week (minimum) wait. IIRC, you will also have to pay shipping costs and a 'unblocking fee'.
     
    The Spook, Nov 14, 2007
    #7
    4 people like this.
  8. pud3732

    The Spook

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    Thanks to the person that gave me a reputation point back for this post! ;)

    Is there a way to know who it was? Thanks anyway, mystery benefactor!
     
    The Spook, Nov 14, 2007
    #8
    3 people like this.
  9. pud3732

    digital-flex

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    Not at the moment, if anything the Admins would have to enable that for us.
     
    digital-flex, Nov 14, 2007
    #9
  10. pud3732

    The Spook

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    I have now had two negative points on this thread the last with the anonymous comments:

    "i dont want your pathetic advice anywaY STUPID!!"

    I guess it was either from the OP, or from the user who PM'd me with the exact same question, who got the exact same answer from me. I am not going to help thieves unlock stolen tomtom's.

    Show me (or a mod) that you own it, and I can help you. If you are unwilling to do that, or think it is easier to be abusive, that's fine by me. Pay the money, send it to TT, and wait a few weeks. It's not a problem for me!
     
    The Spook, Nov 16, 2007
    #10
    1 person likes this.
  11. pud3732

    AntWad

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    TomTom Model(s):
    GO 920
    Help! I'm in need of your password(PW) related advice. Moments ago I set a 4 digit PW on my 920 purchased from Costco on 1/31/07. I disconnected the device from the computer/TomTom home and the device is now not taking the PW. At the top of the log-in screen, beside "Please enter your password'" as I type my PW, nothing appears. If I touch this screen at any time, even after entering my PW, a message in black says: "Please enter your password." I'm sure I'm putting in the right PW but nothing. I reset the unit thinking the log-in screen may accept my PW, but nothing.

    I use an iMac with OS X 10.5.2 and got error messages when creating a back-up pre TTHome v2.0. I was instructed by TT Technical Support to copy and paste the files that appeared when I clicked on the GO920 icon from my desktop. I had trouble making a back-up after I downloaded TTHome v. 2.0 so I perform back-ups the same way. I do have a back-up saved.

    I really need to use this device soon as I'm leaving on a motorcycle trip in less than 10 days. Any suggestions? I understand Forum member's concerns about sharing this type of info and I respect that. I am more than willing to provide proof of ownership. Thank you in advance, Tony
     
    Last edited: Mar 18, 2008
    AntWad, Mar 18, 2008
    #11
  12. pud3732

    AntWad

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    TomTom Model(s):
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    With regard to my post above

    It was suggested to install the Clear Flash Program http://www.tomtom.com/updates/clear_...lear_flash.dmg
    which did not work. I spoke to TTSupport and they said that reformatting and copying the backup to my device would not work as passwords are stored on a separate drive on the device thus are unable to be reformatted. TomTom asks that I send the unit to them to be fixed but I'm leaving on a trip soon and need the device before they can return it to me. Any other suggestions from the community?
     
    AntWad, Mar 18, 2008
    #12
  13. pud3732

    feejo

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    Probably a stolen GPS.
     
    feejo, Mar 18, 2008
    #13
  14. pud3732

    AntWad

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    As I mentioned in my post, I'd be willing to provide proof of ownership to anyone willing to help me. This is not a stolen device.
     
    Last edited: Mar 18, 2008
    AntWad, Mar 18, 2008
    #14
  15. pud3732

    feejo

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    Call tech support then.:p
     
    feejo, Mar 19, 2008
    #15
  16. pud3732

    tuckermans

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    tomtom one le
    I just want to add my 2 cents to this. Its a nice feeling knowing I have a password on my tomtom so at least if it gets stolen, they have to do some research to get it to work. All the regs on here, keep up the good work and DON"T give up how to reset your password. If its that important to you, send it off to tomtom.

    Just think, your in work, your tomtom get stolen, they turn it on and go to home, hmmmmmm, if he's in work, who is home?

    DON"T GIVE IT UP !!!!


    Thanks
     
    tuckermans, Mar 23, 2008
    #16
  17. pud3732

    Pedro2NR

    Joined:
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    TomTom Model(s):
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    would switching firmwires correct the password lock?
     
    Pedro2NR, Mar 24, 2008
    #17
  18. pud3732

    The Spook

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    AntWad,

    Sorry I missed your post (I have been away for a while), I would have been happy to help you. You seem completely genuine, unlike many who have asked me the same question before.

    I guess it is too late now? I hope you got it fixed before your trip!
     
    The Spook, Mar 31, 2008
    #18
  19. pud3732

    46jimbo

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    TomTom Model(s):
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    As in reinstalling an older firmware version that didn't have the password option? Interesting.

    For myself, I think the password is no deterrent to theft, so I don't use it. It can just cause headaches and I get sick of having to enter it.

    As for the idea that the thief will head for your home, just don't put your real home address in the unit.
     
    46jimbo, Mar 31, 2008
    #19
  20. pud3732

    sandman5862002

    Joined:
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    1
    Location:
    England
    TomTom Model(s):
    tomtom one 3rd edition
    I had a similar problem with TomTom one 3rd edition, so I thought I'd add here what I did in case it might help someone else.
    My password would no longer enter and I was certain it was the correct password.
    All I did was hold the reset button in for 15 seconds then turn the unit back on.
    Hey presto, it accepted my password again. This won't help any thieves as you still need the original password, all it did was make my unit accept the password again.

    May help someone..may not lol .
     
    sandman5862002, Nov 21, 2008
    #20
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