TomTom's website as broken as their Go730

Discussion in 'General TomTom Discussion' started by rodmcinnis, Nov 6, 2008.

  1. rodmcinnis

    rodmcinnis

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    TomTom Model(s):
    730
    My GO 730, which I have owned for 5 days, just got into an unusable state. Seems it has lost its map.

    I downloaded a new map, but it won't load into the Go 730.

    I tried searching the website for an answer, but I couldn't find anythnig even close.

    Then I tried "Contact TomTom"

    I filled out the box for the model (TomTom GO 730)

    I selected a choice from the "Your question is about box (Update/upgrade, but I also tried others)


    For "App Version", I entered 8.010

    For "Operating system PC" I selected Windows XP

    For "PC Operating System (isn't that the same as above?) I enteded Windows XP

    for "PDA OS version" I entered "none"

    for "PDA model" I entered "not a pda"

    For "PDA Manufacturer" I left it at the default : "--"

    I entered a brief description of the problem in the question box.

    I clock on Continue...


    The next page says:

    Question Submission Failed.
    'Subject' requires a value


    Can someone tell me where the "subject" box is?

    Can someone tell me why my TomTom has lost its map and won't download a new one?

    Rod
     
    rodmcinnis, Nov 6, 2008
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  2. rodmcinnis

    dhn Moderator

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    TomTom Model(s):
    720; 1535 LIVE; Via 1605; Go 50; Go 520
    Rod, I have suspicions but, in the other thread you posted in, I suggest you return your unit for a replacement. Too early in the game to be having the hassles you are experiencing.
     
    dhn, Nov 6, 2008
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  3. rodmcinnis

    rickety

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    Location:
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    TomTom Model(s):
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    I too found the "submit" error situation and reported it as a reply to their FAQ about submitting questions. The response (which was not emailed to me) was to submit a question :mad:

    However, as I did get a request to fill in a support satisfaction survey, I tried creating a new question today, and it now works (despite the fact that the subject input box is not there).

    I expect the page was updated for some reason and the validation script was not. So you can now submit questions online again (well at least at 10:30 EST on November 6th):rolleyes:
     
    rickety, Nov 6, 2008
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  4. rodmcinnis

    GAW

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    First - call support when you have a problem - the online system is practically useless.

    If you 730 is new, then return it like dhn said. If it is used (eBay, etc.) - you have a real problem. However, until we know which, it would be a waste of time to try to get it straightened out.
     
    GAW, Nov 6, 2008
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  5. rodmcinnis

    chopstks

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    Location:
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    TomTom Model(s):
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    It happened to me everytime I click Contact TomTom Support since Nov 3. I finally called them at 1 866 486 6866 today Nov 6 (and suprisingly the wait was 10 secs for a human voice and I called twice, both wait was less than 15 secs), a tech walk me through the "attach Proof of Purchase" steps. Basically you have to register for an email account first. Their tech Christine was prompt and very helpful.
     
    Last edited: Nov 6, 2008
    chopstks, Nov 6, 2008
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  6. rodmcinnis

    Buddharay

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    TomTom Model(s):
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    Are you still experiencing the same things with your GO 730?

    I've found that the FAQ / support online is helpful for a lot of more straightforward questions, but if you need more customized help or have a complex problem the phone support is the way to go.
     
    Buddharay, Nov 10, 2008
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