Download Timed Out
I had problems dowloading a map of Western Europe, bought to update my 5 yr old version. Internet speed only 0.5 mps. Kept getting timed out. Tried and retried many times,but kept getting timed out. Each time a little more was downloaded and saved , until half the map was downloaded. Had to wait about 1/2 hr between attempts, or time out occurred after a few mins. Eventually dowloaded last half late at night - took 3hrs., without any timing out. .
This is what Tomtom support said:
If you are experiencing any challenges with downloading and installing your map to your device, please read below:-
TomTom Home needs to have a stable and unrestricted Internet connection. Currently, TomTom Home does not have a download manager where if your Internet connection drops, It does not have the ability to resume the download. In effect what could happen is that TomTom Home will install a partially downloaded map to your device and the map will not have been installed correctly to your TomTom. It may load up and say 'No maps found' or the map may not show on your device.
We highly recommend that you connect directly to the Internet with a network cable and not use a wireless network connection. A wireless connection can be subject to interference, and if you have a weak signal strength, then Wireless connections can occasionally drop the connection, which means that your map may not download correctly.
If you connect with a Network cable to your router, it means that you will have direct stable connection with your Router/Modem so that it eliminates any connection issues that you may otherwise have with a wireless network.
Please note that you will need a stable and unrestricted broadband connection from your Internet Service Provider (ISP). Many ISP's advertise that you can have 'upto' 8Mbit Broadband for example, but in truth you could only be receiving less than 1Mbit. This is particularly true if you are at the end of an Internet connection exchange. If this is the case, you may experience an unstable connection, which can interfere with the map download. We suggest that you try to download your map when it is on an 'off peak' period e.g. late at night or early morning. Ultimately you may need to find a better Internet connection on a different computer to download your map.
Firewalls, AntiVirus Scanners and Pop-up Blockers can also interfere with the map download. It may be necessary to configure your firewall and router to allow TomTom Home full access to the Internet. In some cases, switching off your Firewall can help with downloading your map.
If you are trying to download your map on a Business network i.e. in an office at your workplace, please be aware that your company may have download restrictions and access policies which may prevent a map from being downloaded. Many Companies use a Proxy Server to route all Internet traffic. If this is the case, please speak to your IT administrator in how to configure the computer and network to allow TomTom Home to connect.
In light of this information, we suggest that you try again to download your Map. Kindly follow the instruction mentioned below
- Connect your device to computer and open TomTom HOME
- Click on Manage my device
- click on Items on my device
- Select the Map (Western Europe-If its there)and click on remove items from Device
- Items on my computer
- Select the map (Western Europe-if its there)and click on remove items from computer.
Close the TomTom HOME
Go to My Documents
Click on TomTom--- Home
Right click on Download folder and rename it. You can rename it to Download-Old,Download 1..etc
Then disconnect the device from TomTom HOME
Re-connect it Once again
-Log in to TomTom HOME using your TomTom Username and password
- Click on 'Update My One'
- Select the 'Western Europe' Click on Update and Install.
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Hope this helps anyone with a similar problem
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