- Joined
- Jun 6, 2010
- Messages
- 51
- Location
- Cumbria, England
- TomTom Model(s)
- XL IQ Routes Edition (UK & ROI)
Hi
I am using a Laptop running Windows 7 Home Premium 64-bit and have Norton Internet Security 2012 installed.
Whenever I connect my device (TomTom XL IQ Routes) I get a message box (see attached screenshot) to say that there are errors with some files and recommending a scan. If I let the scan run, no errors are found. The device shows up in My Computer with the correct icon and as a device with removable storage. It also shows up correctly by name in Devices & Printers.
I also have Home set to open automatically when I connect my device and to remember my Log-in details. I regularly find that Home doesn't log on automatically and hangs.
I have twice uninstalled Home and reinstalled it but the problems persist.
Can anyone suggest what might be the problem?
I am using a Laptop running Windows 7 Home Premium 64-bit and have Norton Internet Security 2012 installed.
Whenever I connect my device (TomTom XL IQ Routes) I get a message box (see attached screenshot) to say that there are errors with some files and recommending a scan. If I let the scan run, no errors are found. The device shows up in My Computer with the correct icon and as a device with removable storage. It also shows up correctly by name in Devices & Printers.
I also have Home set to open automatically when I connect my device and to remember my Log-in details. I regularly find that Home doesn't log on automatically and hangs.
I have twice uninstalled Home and reinstalled it but the problems persist.
Can anyone suggest what might be the problem?