Apologies for the long post but I think all the background info is important.
I have a TomTom Rider 550 which I have been using since around April 2022
When I set everything up I created a TomTom account and downloaded and installed the “TomTom MyDrive Connect” program onto my Windows10 PC. I have been using the “Route Planner” accessed from this program.
I also mistakenly downloaded and installed the “TomTom Home” program to my PC (Which is not supposed to work with a Rider 550 but did!).
I have installed MyDrive on my Android phone but have not used it.
I started to have problems with TomTom MyDrive Connect which I could not resolve so started using TomTom Home to access the Route Planner, but after a recent update this has stopped working. So I was back to trying to resolve the problem with TomTom MyDrive Connect.
When I load TomTom MyDrive Connect on my PC it displays a panel saying there is a required update. When I click on the “Update MyDrive Connect” button there is a moment of activity (the cursor shows something is running) but nothing else seems to happen and the panel disappears. Repeating this process any number of times just has the same result.
I have uninstalled the TomTom Home program in case this was causing the problem but this has had no effect.
My next step will be to uninstall and then reinstall TomTom MyDrive Connect – but – I do not want to loose all my stored routes. There are over 20 of them and they took a very long time to set up!
I have done a lot of research on the internet and will follow the instructions I have read to delete all the remaining TomTom folders that the uninstall program leaves behind before doing the reinstall.
Another thing which seems odd to me: When I plug my TomTom into my PC using the TomTom USB cable, the PC makes the sound indicating that it has detected something being connected, but nothing shows in Windows Explorer (I would expect the TomTom unit to show as a storage device like my Android mobile phone does) and nothing shows in Device manager (I would expect to see a device connected to one of the USB hubs).
So my questions are:
1) Any ideas as to why things have stopped working?
2) Are the files containing my routes held somewhere on my PC or are they in my TomTom account and stored on a server somewhere? (I can access them using the app on my phone which would tend to indicate they are not on my PC?)
3) If I uninstall TomTom MyDrive Connect is there a danger that this might delete my routes?
4) Can I log on to my TomTom account from my PC (nothing to do with my TomTom device or the MyDrive connect program) and see what files (routes) are there?
5) Any ideas why the TomTom unit is not showing as a connected device on my PC?
Any and all help gratefully appreciated.
The current monsoon may end soon and I am eager to get out on the bike!!
George.
I have a TomTom Rider 550 which I have been using since around April 2022
When I set everything up I created a TomTom account and downloaded and installed the “TomTom MyDrive Connect” program onto my Windows10 PC. I have been using the “Route Planner” accessed from this program.
I also mistakenly downloaded and installed the “TomTom Home” program to my PC (Which is not supposed to work with a Rider 550 but did!).
I have installed MyDrive on my Android phone but have not used it.
I started to have problems with TomTom MyDrive Connect which I could not resolve so started using TomTom Home to access the Route Planner, but after a recent update this has stopped working. So I was back to trying to resolve the problem with TomTom MyDrive Connect.
When I load TomTom MyDrive Connect on my PC it displays a panel saying there is a required update. When I click on the “Update MyDrive Connect” button there is a moment of activity (the cursor shows something is running) but nothing else seems to happen and the panel disappears. Repeating this process any number of times just has the same result.
I have uninstalled the TomTom Home program in case this was causing the problem but this has had no effect.
My next step will be to uninstall and then reinstall TomTom MyDrive Connect – but – I do not want to loose all my stored routes. There are over 20 of them and they took a very long time to set up!
I have done a lot of research on the internet and will follow the instructions I have read to delete all the remaining TomTom folders that the uninstall program leaves behind before doing the reinstall.
Another thing which seems odd to me: When I plug my TomTom into my PC using the TomTom USB cable, the PC makes the sound indicating that it has detected something being connected, but nothing shows in Windows Explorer (I would expect the TomTom unit to show as a storage device like my Android mobile phone does) and nothing shows in Device manager (I would expect to see a device connected to one of the USB hubs).
So my questions are:
1) Any ideas as to why things have stopped working?
2) Are the files containing my routes held somewhere on my PC or are they in my TomTom account and stored on a server somewhere? (I can access them using the app on my phone which would tend to indicate they are not on my PC?)
3) If I uninstall TomTom MyDrive Connect is there a danger that this might delete my routes?
4) Can I log on to my TomTom account from my PC (nothing to do with my TomTom device or the MyDrive connect program) and see what files (routes) are there?
5) Any ideas why the TomTom unit is not showing as a connected device on my PC?
Any and all help gratefully appreciated.
The current monsoon may end soon and I am eager to get out on the bike!!
George.