No maps found Via 135

[mozza38]

Hi there
I am receiving this 'no maps found' message every time I try to use my Tom Tom, I've only had it four months and I need it for a journey tomorrow. I have tried to use the 'help' section on Tom Tom.com support;
How to download your map again using MyDrive Connect

To download your map again using MyDrive Connect, you must remove all map files stored on your computer so that the map can be offered again by MyDrive Connect.


Tip: There are 2 stages to download a map; the map first downloads to your computer, and then installs on your device. If your device is connected, installation starts immediately after the download is complete.

1. If your navigation device is connected to the computer, disconnect it.
2. Click the MyDrive Connect icon (
   
   or
   
   ) in the Windows notification area or Apple menu bar and then select
   
   > Settings.
3. Select the tab Cache.
4. Click Empty the cache.
5. Click Save settings.
6. Restart MyDrive Connect:
   1. Click the MyDrive Connect icon (
      
      or
      
      ) in the Windows notification area or Apple menu bar and hold down the Shift key while you click Close.
   2. On the next window click Exit.
   3. Start MyDrive Connect.
      • Windows: Click start > All Programs > TomTom > MyDrive Connect.
      • Macintosh: Double-click MyDriveConnect.app in the Applications folder.
7. Reset your navigation device. For help, see How do I reset my device...
8. Connect your navigation device to your computer, then switch on the device. MyDrive Connect offers to download your map again.

I can't find any maps to delete and/or the suggested cache icon in MyDrive Connect. I am not sure if fixing this is above my technical capability! Does anyone have any suggestions?
Many thanks

 

[dhn]

The cache is on your computer. In the icon in step 2 above, right click it for Settings (the cog wheel). The third tab is cache. Click it. Check to empty the cache and save the settings.

 

[canderson]

You won't get any feedback that the cache was actually cleared when you select that, so don't be surprised by the lack.

 

[mozza38]

The cache is on your computer. In the icon in step 2 above, right click it for Settings (the cog wheel). The third tab is cache. Click it. Check to empty the cache and save the settings.

Amazing thanks!
I've done that - but still struggling with part two...?!

 

[mozza38]

Amazing thanks!
I've done that - but still struggling with part two...?!

When I open MyDrive Connect it appears the same as before. When I close it there isn't a subsequent second window to press exit in!

 

[dhn]

You should see the notification icon with MyDriveConnect open and the device connected.