I have a TomTom GO 920(T).
I've always purchased the latest maps and have been satisfied with the performance of my GPS. I just purchased a map, and it took TomTom like 4 days to withdraw the funds from my bank account. Normally, it took them a day; two tops (via PayPal).
I sent them an e-mail about it asking if everything was ok on their end; nobody replied. Then I sent them (and PayPal) a second e-mail asking them to cancel the transaction since I hadn't seen any activity from TomTom and then the funds were withdrawn.
Fine, the funds were withdrawn (which is what I wanted), but then when I went to download my map....THERE'S NO MAP UPDATE TO BE SEEN. I searched the TomTom website for like an hour or so to see if there was any technical support document I could refer to, but nothing useful.
I sent them an e-mail asking for some help, but it seems like they're nowhere to be found. Now I've paid for a map but don't have it. I've had to launch a dispute.
What the heck is going on with TomTom?! Have they cut their staff, or do they no longer care?
Sorry for ranting.....just miffed. Time for a Garmin.
I've always purchased the latest maps and have been satisfied with the performance of my GPS. I just purchased a map, and it took TomTom like 4 days to withdraw the funds from my bank account. Normally, it took them a day; two tops (via PayPal).
I sent them an e-mail about it asking if everything was ok on their end; nobody replied. Then I sent them (and PayPal) a second e-mail asking them to cancel the transaction since I hadn't seen any activity from TomTom and then the funds were withdrawn.
Fine, the funds were withdrawn (which is what I wanted), but then when I went to download my map....THERE'S NO MAP UPDATE TO BE SEEN. I searched the TomTom website for like an hour or so to see if there was any technical support document I could refer to, but nothing useful.
I sent them an e-mail asking for some help, but it seems like they're nowhere to be found. Now I've paid for a map but don't have it. I've had to launch a dispute.
What the heck is going on with TomTom?! Have they cut their staff, or do they no longer care?
Sorry for ranting.....just miffed. Time for a Garmin.
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