Hi i don't know if this has been answered before , my tomtom xl now shows a red cross, when i connect it to the computer it asks me to format it, i can't open up the device to see any folders , thanks for any help in advance
I have tried these and when i get to stage 7 and press the power 3 times it just goes back to the red x screen and no cog appears , greatful for any advanced help , thanks
Step-by-step instructions
I have tried these and when i get to stage 7 and press the power 3 times it just goes back to the red x screen and no cog appears , greatful for any advanced help , thanks
Step-by-step instructions
- Charge your device for at least 2 hours.
- Make sure that you are using the latest version of MyDrive Connect. more
- Click the MyDrive Connect icon (
- Connect the USB cable that came with your navigation device to your computer.
Important: Do not connect the USB cable to your navigation device yet.
Tip: You should plug the USB connector directly into a USB port on your computer and not into a USB hub or USB port on a keyboard or monitor. Use ONLY the USB cable supplied with your device. Other USB cables may not work. You cannot use the mount to connect your device to your computer.
- Switch on your navigation device.
- Press and hold the On/Off button. Do not release the On/Off button when the device restarts with a drum sound. Instead, keep holding the On/Off button until the device shows a black screen with white text. Only release the On/Off button when you see that screen. This can take 10 seconds or longer.
- While the black screen with white text is displayed, press and fully release the On/Off button 3 times, quite quickly as in "1-2-3". Getting this timing right is one of the critical steps of this process.
The screen goes black, and then after a few seconds the device reboots into recovery mode. It shows a screen with a spinning cogwheel or wheel depending on which device you have.