I've a few questions about TomTom GO 910
I bought a TomTom GO 910 as a present some 1.5 months ago.
Since a few days ago, the 910 won't go past the map selection screen. When the device is turned on, it shows the TomTom logo, and goes through the standard set of setup screens until the one that asks about the map choice (4 maps are on file: US&Canada, Europe, Guam and Canary Islands).
Regardless of which map I choose, the device sits there for about 1 minute and then restarts. This goes on indefinitely.
This was the first issue. What should one do here? I tried contacting TomTom by phone, but I was just put indefinitely on hold. I also tried contacting the support by email, but got no reply.
Trying to trace what is wrong (upon request of the person for whom I bought the 910), it turns out that item 3 of the "what's in the box" list (USB cradle and cable) is missing. I wanted to get a normal USB mini cable to compensate for the missing one (1.5 months is probably a bit late to be complaining about this to TomTom), but it turns out that there is no USB connector on the TomTom or the holder as far as I can see. I found a 'TomTom 910 USB cable' on a website and considered ordering it, but I am still at a loss where I should then plug the thing in. The picture on the website does not show the connectors clearly, and the support of the website has no clue if the cable alone would be enough.
What to do? I. e. are there cables allowing GO 910 to be connected to a PC USB port without having the home dock?
Thanks,
f
I bought a TomTom GO 910 as a present some 1.5 months ago.
Since a few days ago, the 910 won't go past the map selection screen. When the device is turned on, it shows the TomTom logo, and goes through the standard set of setup screens until the one that asks about the map choice (4 maps are on file: US&Canada, Europe, Guam and Canary Islands).
Regardless of which map I choose, the device sits there for about 1 minute and then restarts. This goes on indefinitely.
This was the first issue. What should one do here? I tried contacting TomTom by phone, but I was just put indefinitely on hold. I also tried contacting the support by email, but got no reply.
Trying to trace what is wrong (upon request of the person for whom I bought the 910), it turns out that item 3 of the "what's in the box" list (USB cradle and cable) is missing. I wanted to get a normal USB mini cable to compensate for the missing one (1.5 months is probably a bit late to be complaining about this to TomTom), but it turns out that there is no USB connector on the TomTom or the holder as far as I can see. I found a 'TomTom 910 USB cable' on a website and considered ordering it, but I am still at a loss where I should then plug the thing in. The picture on the website does not show the connectors clearly, and the support of the website has no clue if the cable alone would be enough.
What to do? I. e. are there cables allowing GO 910 to be connected to a PC USB port without having the home dock?
Thanks,
f