Did you ever report this issue?
But those are all just posts in forums, all of which are totally independent of TomTom themselves.
TT do keep an eye on the user forums, but won't pick up this sort of thing from them. You need to contact them direct.
(Sorry if I've got the wrong end of the stick and you have done already...)
Here is (edited) support thread ->
Subject
Avoid Freeways
Discussion Thread
Response (ST-Candy C) 08/19/2010 12:45 PM
Dear xxx,
Thank you for updating your incident. We regret the inconvenience cause due to the delay in responding.
I understand in continuation with the previous escalation, you would like us to cover the New York city and majorly "Van Wyck Expressway", "Cross Bronx Expressway", "Belt Parkway", "Southern State Parkway", "Northern State Parkway", "Long Island Expressway", "Cross Island" parts.
Once again, thank you for keeping me updated in this matter.
Rest assured that as you have suggested, I am once again escalating this incident to our product development team for further review. Suggestions are gathered and organized to understand the areas our customers are most interested in enhancing. Our Product Managers review all feedback to determine future enhancements and products. Many of our current products and updates offer features based on customer suggestions. We certainly value our esteemed customers like you.
Once again, thank you for your valuable time and patience.
TomTom Customer Support
Customer (xxx) 08/10/2010 09:46 PM
Please spend some time covering the New York City and Boros as well. Off the top of my head I can suggest the infamous "Van Wyck Expressway", "Cross Bronx Expressway", "Belt Parkway", "Southern State Parkway", "Northern State Parkway", "Long Island Expressway", "Cross Island". These are a handful, there are many more. Please we are talking about New York City with a major rush hour issue and need a GPS that is an extension of how we drive and think. It should be our friend not something that we have to fight and kludge around using waypoints and itinerary planning.
I have no problems with my Magellan 4250 or with my Garmin Nuvi 350. When the "Avoid Highway" or "Use least freeway" are turned on they will not use these roads and if you are on these roads they will route you off at the very next exit.
Response (ST-Candy C) 08/10/2010 04:01 PM
Dear xxx,
Thank you for updating your incident.
I understand you would like to inform that Hwy 33 does not get excluded despite preparing the routes on our latest map or even after changing the speed limit.
I truly regret to learn about the inconvenience caused.
I have already forwarded your map feedback to our product development for further review and we will do our best to cover these regions completely in the next app version that would be released shortly. Our product development team might contact you via e-mail if they require any detailed information about the streets you have specified. Let me quickly walk you through the way map feedbacks are handled:
1. TomTom Map Content Specialists receive a user-submitted change once we escalate it to them.
2. Map Content Specialists research each submission using data from several databases.
3. An automatic patch is created in the system for all verified changes.
4. Whenever a new application or the map version is released these changes are included.
Customer (xxx) 08/09/2010 04:41 PM
I have the same problem with my just recently purchased 340TM Live. This too will choose Highway 33 whether I choose "Avoid Freeways" or I choose "Limited Speed" (40mph, 30mph) considering that the speed limit is 50 it should be excluded as well. Why does both not exclude the route?
I believe one can see it by preparing a route from 400 Eggert Rd, Buffalo NY to Buffalo Niagra International Airport.
To recap my unit is
TomTom 340TM Live SN#B42150K01141 Map v840.2562 GPS v1.20 Boot 5.5138 Device AKTSL BSAQE App 9.054.531676.2 OS 515773
P.S. I also tried it on my TomTom app v1.4.1 on my iTouch App version 8.300 (541063) Map: 'North_America' v850.2861 with the same results.
Customer (xxxx) 08/06/2010 12:07 AM
I have a bigger problem. My daughter just moved up to Buffalo and I am working to set her up and am taking her on various test runs to school. She is a beginner driver and all that I want to start with is to go on local roads. There is a road here, Highway 33 that both my TomToms (130S and 340TM Live) included in some of the trips that we took. All this while I chose ?Avoid Freeways? this is an aggressive road with a speed limit of 50, where you access the road via high speed merges. My Magellan 4250 cleanly avoided Highway 33 when I chose ?Least Use of Freeways?. What upset me even more is that if I chose to limit speed to 40, it still includes 33 even if I set the limit down to 30mph it still includes Highway 33. How in g-ds name do I set up my GPS to exclude this damn road! I don?t want my daughter to be guided there under ANY circumstance. As I mentioned earlier I also had this issue in Long Island NY and now here in Buffalo NY? Since I don?t know Buffalo I don?t know how many other routes fall into this category.
One of the reasons why I bought TomToms is also because I figured I can tweak route choices by ?correcting? trouble roads in New York City by setting their speed to say 10mph and therefore I figured the GPS will effectively exclude those roads. This does not seem to work since no matter how I set the speed to it doesn?t seem to affect its selection.
I need to resolve this quickly since I will soon leave her alone and want to make sure that she under no circumstance will be guided by a GPS into a ?Freeway? or whatever you call a road that has speeds of 50 and above and that is entered via merging via ramps.
I would leave my daughter with my Magellan but it has a habit of ?forgetting how to speak? i.e. it would say ?turn left on? followed by a pause and I then have to ?reboot? the unit. I may need to go the Garmin route. I gave my Nuvi 350 to my elder daughter when I got the 4250 and had no issues but found it lacking of features. I will call my daughter and see if some of these test routes on the Garmin does the necessary exclusions.
I am also annoyed that my 340TM Live has a tendency to spontaneously shut off or reboot!
New York State Route 33 - Wikipedia, the free encyclopedia
TomTom 130 S SN# PH328B00749 Map 8.017
TomTom 340TM Live SN#B42150K01141 Map v840.2562 GPS v1.20 Boot 5.5138 Device AKTSL BSAQE App 9.054.531676.2 OS 515773
Customer (xxxx) 08/05/2010 11:54 PM
Serial #PH3288B00749
Map Version 8.017
Response (ST-Candy C) 08/04/2010 06:49 PM
Dear xxxx,
Thank you for taking the time to contact TomTom Customer Support. My name is Candy and we are always happy to help.
First of all, I would like to apologize for the delay it has occurred to respond to your e-mail. That being said, your patience up to this point is very much appreciated, and please be assured that your response will go straight to the top of my inbox and will be given top priority.
I understand you would like us to prepare a route from ?Bay Harbor Mall, Lawrence, NY? to ?Roosevelt Field Mall, Garden City, NY? using the Avoid Freeway option to check whether the ?Southern State Parkway? can be located on it.
I will do my best to address this.
I would request you to respond with the following details so that we can resolve this issue more effectively:
1. The serial number from the bottom of your TomTom device. You can also use the following link to know an alternate method to locate the serial number:
Error
2. The version of the application and the map that is currently installed on your device. Please visit the following link to know how to locate this:
Finding your application and map version
Please keep me updated so that I can ensure to give you 100% resolution in this matter.
Once again, thank you for your valuable time and patience.
Customer (xxxx) 07/22/2010 08:25 AM
Could someone try this on a TomTom One 130 S (I don't know if it is a 130 or a 130 3rd edition
Prepare route
Depart from POI In City "Lawrence NY" Search "Bay Harbor Mall"
Destination POI in City "Garden City NY" Search "Roosevelt Field Mall"
Choose Avoid Freeway and see if route contains (via browse as text)
"Southern State Parkway"
This does not happen on my Magellen 1450 or my TomTom XL340TM Live
Question Reference #100722-010483
Product Level 1: Car Navigation
Product Level 2: TomTom ONE 130
Category Level 1: Technical support
Date Created: 07/22/2010 08:25 AM
Last Updated: 08/19/2010 12:45 PM
