Error while logging into TomTom account in Start 52 Device

[ravishesham1974]

I am trying to login into Tomtom account in new Start 52 device (TomTom Services -> MyDrive -> TomTom Account-> enter user name /password -> Login) however it giving messages as "

Oops, We are having trouble accessing TomTom services. Please try again later" Before login i have updated device using MyDrive Connect still i am facing same issue.​

Kindly some one help.

 

[raesewell]

The server might be experiencing difficulties try again in a few hours or tomorrow.

 

[ravishesham1974]

I have tried serveral times even after resetting my tomtom account password however still facing same issue. not sure what to do. Is any one facing same issue?

 

[Willy875]

Is your GPS connected to your computer?

 

[ravishesham1974]

Is your GPS connected to your computer?
You mean my device (smart 52)? Yes it was connected and with in device also status showing connected.

 

[ravishesham1974]

You mean my device (smart 52)? Yes it was connected and with in device also status showing connected.

 

[gavranpero]

I also have the same problem on the GO 50 device.

 

[Willy875]

I also have the same problem on the GO 50 device.

Question.
In Settings.
then system.
Select Your Information.
Have you activated the send information button?

The best thing is to report this problem to Tomtom customer service, the more of you report it, Tomtom will be obliged to look into this problem.

 

[ravishesham1974]

TomTom IT team working on the issue and they said after finding solution they will publish to every one