- Joined
- Dec 7, 2022
- Messages
- 16
- Country
- TomTom Model(s)
- GoDiscover
The story-so-far:-
I have been in contact with customer services in the Netherlands.
I sent them an email detailing all the problems I have been having and I included my full name address, phone number, and all the details on the original receipt. I told them the unit was updated and I had done a factory reset.
They replied to me requesting I give them my full name address, phone number, and details of the purchase. and then told me I should do a factory reset.
I told them to read my last email.
They then sent me a repair postal label (for Romana).
I told them at only four months old I was not prepared to accept a repair and I either wanted a replacement or my money back.
They told me the unit would be replaced (they did not say if it would be replaced with a new unit or a repaired one).
Today at about 8:40 a.m. I delivered the unit to a UPS collection point, and going by the tracking number, after 10 hours it is still there.
I then fitted one of my old Premium 600 units. (The display had been playing up, so I dismantled it and re-attached all the cables).
It works great and for the first time in over a month, I have felt comfortable using a satnav.
No wandering offline, fast response to direction and route changes. The only downside is the 6-inch screen as opposed to the 7-inch.
Perhaps buying the Go Discover was a mistake!
With Christmas and worldwide disruption, I am not sure how long it will be before the saga ends but I will report when I know something.
I wish everyone apolitically correct seasonal HAPPY CHRISTMAS
I have been in contact with customer services in the Netherlands.
I sent them an email detailing all the problems I have been having and I included my full name address, phone number, and all the details on the original receipt. I told them the unit was updated and I had done a factory reset.
They replied to me requesting I give them my full name address, phone number, and details of the purchase. and then told me I should do a factory reset.
I told them to read my last email.
They then sent me a repair postal label (for Romana).
I told them at only four months old I was not prepared to accept a repair and I either wanted a replacement or my money back.
They told me the unit would be replaced (they did not say if it would be replaced with a new unit or a repaired one).
Today at about 8:40 a.m. I delivered the unit to a UPS collection point, and going by the tracking number, after 10 hours it is still there.
I then fitted one of my old Premium 600 units. (The display had been playing up, so I dismantled it and re-attached all the cables).
It works great and for the first time in over a month, I have felt comfortable using a satnav.
No wandering offline, fast response to direction and route changes. The only downside is the 6-inch screen as opposed to the 7-inch.
Perhaps buying the Go Discover was a mistake!
With Christmas and worldwide disruption, I am not sure how long it will be before the saga ends but I will report when I know something.
I wish everyone a