- Joined
- Aug 18, 2010
- Messages
- 10
I just got my new TomTom XXL 550M last night, and after I updated the device and tried to use it, I got a red screen with Problem with Map. Does anyone know how to fix this, please? Thank You.
First, were there any issues reported by Home during the download or update? I'm guessing not. Have just started hearing similar reports in the last 24 hours. Something about problems with the "certificate" that is sent as part of the map file to validate that it belongs to your unit. Hope that isn't your situation.I just got my new TomTom XXL 550M last night, and after I updated the device and tried to use it, I got a red screen with Problem with Map. Does anyone know how to fix this, please? Thank You.
If you've got the time, be advised that a phone call will result in much faster results than email. Email response is a bit slow. The wait time on the phone isn't all that bad. Dial the number above, then once you're hearing English, press 1, then 2.Thanks. No I didn't do any backup. There are no instructions on what to do when you first get your device. The instruction tell you how to use it, but only once you have it working. I emailed tech support and will let you know what they say.
The little bugger is a computer... a really small one with a pretty small screen, but a computer (running Liinux, no less) all the same.I'm in exactly the same boat. I did not do a backup prior to update. I kinda felt like with a brand new device, that should not be necessary. Apparently it is. :-(
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