XL - Corruption on map download - What do I do now?

[Digga Dave]

Help will be gratefully appreciated as I have just paid AU$99.95 for what appears to be nothing!

Up until 3 hours ago was very happy with my XL.

Was offered a map update deal via email and decided to take up the offer. This is the first time I have updated the maps(except for the free updates offered so far) and now I have an expensive paper weight because of the problem listed below I now have NO MAPS what so ever.
Also I stupidly did not backup previous version.

Using TomTom HOME version 2.8.1.2218
Downloaded the map update successfully.
However install to internal memory cannot be achieved and the following message appears:

Cannot create this file - E:\Australia\cline.dat

The detailed description appears below:

ERROR: DesktopLib/InstallToDevice/Install/Single/DestinationFileDoesNotExist: Cannot create this file: E:\Australia\cline.dat
@ .\framework\InstallToDeviceThread.cpp(1423)
Last Error is 00000570 Item metadata is <HOME2 version="2.8">
<map version="865" idnum="1402327" idstr="Australia" idurl="http://id.tomtom.com/map/australia/arm9">
<title mimetype="text/plain" lang="en_US">Australia</title>
<description mimetype="text/plain" lang="en_US">Detailed map seamlessly covering Australia.
Map coverage statistics:
- countries fully covered (99.9%): Australia
- additional information: includes detailed directions through 560 major rural towns and a street network coverage of over 75%, map data provided by Sensis.</description>
<image url="http://download.tomtom.com/sweet/865/arm9-mnt/ICON/Australia.gif" usage="icon" mimetype="image/gif"/>
<image url="http://download.tomtom.com/sweet/865/arm9-mnt/PREVIEW/Australia.gif" usage="preview" mimetype="image/gif"/>
<download>
<url size="200" content="activation" location="http://community.tomtom.com/content/activation/activation.zip?type=productActivation&amp;mapId=1SAA.025.10.8.65&amp;muid=RO5429G08885&amp;encryption=drm"/>
<url size="122829470" content="main" location="http://download.tomtom.com/865/arm9-mnt/Australia.zip?|||strCheck=aes:zy5bCTOeB2oizN3R9xmhV5eNkRD0E9VcmqEFA8IgxO%2FZYS3PmhVFaubxV5SO8ASN5BftezkcRyo0%0ACpKCEUnlnCfhKmMDP9FaydAwJR70hfg%3D"/>
</download>
<size>122831951</size>
<targetdevice models="xl2008_c_2048_m casablanca1024_ss sonyericsson_xperia one2008_c_1024_m_tts htc_polaris limerick1024_gl_1v8 xl2008_t_2048_m xl2008_t_1024_m onev3 sgh_i900 newcastle go510 xl2008_t_2048_m_b htc_trinity one2008_s_1024_m_tts htc_pb74 go710 xl2008_s_1024_m htc_leo one cork1024 xl2008_s_1024_m_tts go_I90 limerick1024 casablanca1024_gl one2008_t_2048_m_tts casablanca512_ss htc_rhodium one2008_t_1024_m go500 limerick512 dublin_eclipse one2008_t_1024_m_tts xl2008_s_2048_m rider casablanca1024_gl_1v8 htc_artemis xl2008_t_1024_m_tts one2008_s_512_m cork0 goclassic limerick0 htc_iolite xl2008_t_2048_m_tts go700 xl2008_s_2048_m_tts limerick1024_tts casablanca512_gl one2008_c_2048_m htc_pharos one2008_c_1024_m cork512 htc_raphael go300 htc_blackstone casablanca1024_gl_TTS_1v8 htc_diamond rider2 one2008_t_512_m one2008_s_2048_m htc_topaz newcastle2 one2008_s_1024_m casablanca1024_gl_1v8_grey xl2008_t_1024_m_b_tts one2008_t_2048_m htc_kaiser dublin_toyota limerick1024_tts_1v8 go910"/>
<contentprotection scheme="durham" devicecode="AKXHQDJB8J"/>
<supplier sharing="false" id="tomtom">
<name>TomTom</name>
<image url="http://home.tomtom.com/media/suppliers/tomtom_supplier_icon.png" usage="icon" mimetype="image/png"/>
</supplier>
<lastmodificationtime>2011-02-14T11:00:00</lastmodificationtime>
<region>AU</region>
<regions/>
<rect>11275427 -1004796 15381002 -4399380</rect>
<build>3246</build>
</map>
</HOME2>
in .\framework\InstallToDeviceThread.cpp:1423
Stack:
0. chrome://tthome/content/ui/bindings/commit.js:82
error(textOrException);
1. chrome://tthome/content/ui/bindings/ttwizard.xml:1061
this._commitFailed(i, commitPage);
2. chrome://tthome/content/logic/util.js:79
return func.apply(obj, arguments);
3. chrome://tthome/content/logic/dllUtils.js:77
this._errorCallback(e);
4. chrome://tthome/content/logic/dllUtils.js:69
this._errorFatal(error);

Time: Sun, 17 Apr 2011 09:10:48 GMT

 

[dhn]

Welcome to TTF.

Appears the downloaded map file was corrupt. If you are using a wireless connection, try using a directly wired connection.

Anyway, try installing the map without using Home. See here for instructions:
https://www.tomtomforums.com/genera...nstall-downloaded-map-without-using-home.html

Before doing that, make an Explorer, not Home, backup of your unit's contents. Then delete the contents of map folder on your unit. But leave the folder in place.

If the manual install doesn't work, go here:
C:\Documents and Settings\yourname\My Documents\TomTom\HOME\Downloads\complete\maps\

and rename the highlighted folder to Downloadsold. This should force another download of the map. But, use a connected, not wireless, for the download.

 

[Digga Dave]

Thanks dhn for your swift response.

I tried the manual install but was given the following error message
ERROR: The file or directory is corrupted and unreadable.
Cannot create this file - E:\Australia\cline.dat

This is the 4th time i've downloaded this map update, via a hardwired connection each time, and this will be the 4th time (120 Mb a time) I recieve the same message:-

ERROR: DesktopLib/InstallToDevice/Install/Single/DestinationFileDoesNotExist: Cannot create this file: E:\Australia\cline.dat
@ .\framework\InstallToDeviceThread.cpp(1423)
Last Error is 00000570 Item metadata is <HOME2 version="2.8">
<map version="865" idnum="1402327" idstr="Australia" idurl="http://id.tomtom.com/map/australia/arm9">
<title mimetype="text/plain" lang="en_US">Australia</title>
<description mimetype="text/plain" lang="en_US">Detailed map seamlessly covering Australia.
Map coverage statistics:
- countries fully covered (99.9%): Australia
- additional information: includes detailed directions through 560 major rural towns and a street network coverage of over 75%, map data provided by Sensis.</description>
<image url="http://download.tomtom.com/sweet/865/arm9-mnt/ICON/Australia.gif" usage="icon" mimetype="image/gif"/>
<image url="http://download.tomtom.com/sweet/865/arm9-mnt/PREVIEW/Australia.gif" usage="preview" mimetype="image/gif"/>
<download>
<url size="200" content="activation" location="http://community.tomtom.com/content/activation/activation.zip?type=productActivation&amp;mapId=1SAA.025.10.8.65&amp;muid=RO5429G08885&amp;encryption=drm"/>
<url size="122829470" content="main" location="http://download.tomtom.com/865/arm9-mnt/Australia.zip?|||strCheck=aes:zy5bCTOeB2oizN3R9xmhV5eNkRD0E9VcmqEFA8IgxO%2FZYS3PmhVFaubxV5SO8ASN5BftezkcRyo0%0ACpKCEUnlnJLYFUw3P4Dvkia9LfB2tbQ%3D"/>
</download>
<size>122831951</size>
<targetdevice models="xl2008_c_2048_m casablanca1024_ss sonyericsson_xperia one2008_c_1024_m_tts htc_polaris limerick1024_gl_1v8 xl2008_t_2048_m xl2008_t_1024_m onev3 sgh_i900 newcastle go510 xl2008_t_2048_m_b htc_trinity one2008_s_1024_m_tts htc_pb74 go710 xl2008_s_1024_m htc_leo one cork1024 xl2008_s_1024_m_tts go_I90 limerick1024 casablanca1024_gl one2008_t_2048_m_tts casablanca512_ss htc_rhodium one2008_t_1024_m go500 limerick512 dublin_eclipse one2008_t_1024_m_tts xl2008_s_2048_m rider casablanca1024_gl_1v8 htc_artemis xl2008_t_1024_m_tts one2008_s_512_m cork0 goclassic limerick0 htc_iolite xl2008_t_2048_m_tts go700 xl2008_s_2048_m_tts limerick1024_tts casablanca512_gl one2008_c_2048_m htc_pharos one2008_c_1024_m cork512 htc_raphael go300 htc_blackstone casablanca1024_gl_TTS_1v8 htc_diamond rider2 one2008_t_512_m one2008_s_2048_m htc_topaz newcastle2 one2008_s_1024_m casablanca1024_gl_1v8_grey xl2008_t_1024_m_b_tts one2008_t_2048_m htc_kaiser dublin_toyota limerick1024_tts_1v8 go910"/>
<contentprotection scheme="durham" devicecode="AKXHQDJB8J"/>
<supplier sharing="false" id="tomtom">
<name>TomTom</name>
<image url="http://home.tomtom.com/media/suppliers/tomtom_supplier_icon.png" usage="icon" mimetype="image/png"/>
</supplier>
<lastmodificationtime>2011-02-14T11:00:00</lastmodificationtime>
<region>AU</region>
<regions/>
<rect>11275427 -1004796 15381002 -4399380</rect>
<build>3246</build>
</map>
</HOME2>
in .\framework\InstallToDeviceThread.cpp:1423
Stack:
0. chrome://tthome/content/ui/bindings/commit.js:82
error(textOrException);
1. chrome://tthome/content/ui/bindings/ttwizard.xml:1061
this._commitFailed(i, commitPage);
2. chrome://tthome/content/logic/util.js:79
return func.apply(obj, arguments);
3. chrome://tthome/content/logic/dllUtils.js:77
this._errorCallback(e);
4. chrome://tthome/content/logic/dllUtils.js:69
this._errorFatal(error);

Time: Sun, 17 Apr 2011 12:31:14 GMT

Oh and by the way ..........what the hell is cline.dat because it's past the stage of being annoying and entering a whole new world of hate!

How can I revert to my previous (supposedly outdated) maps and how do I go about getting a refund because I'm over this?

 

[dhn]

Cline.dat is an integral file in the map folder.

As I understand it, sometimes the local ISP actually caches requests on its server so that when you request a map file, you may be really getting the same corrupted map and not a fresh copy from TT's servers.

Any chance you can connect to a computer other than your own, set up Home, and try from there?

Also, you may need Aussie support for assistance:

1300 135 604

 

[mvl]

There is a bug on the preinstalled software on your model, which causes corruption on map installs.

Run "Update my XL", deselect the map, and upgrade to app 8.083. If HOME doesn't offer that update, use winrar to extract the contents of this file onto the Tomtom, overwriting when prompted.

Then disconnect from the computer, poweroff/poweron the Tomtom, then reconnect once the Tomtom is fully started up.

Now run a chkdsk /f on the Tomtom drive, then try updating the map again.