XL 335 Disconnect during download

[benno085]

Hello,
First this website is an amazing resource that I stumbled upon after looking through tomtom support site.

I am a newbie to this and excited to use a TT yet I keep getting no map on the device.

I have tried my laptop and my desktop machine. Both show that I have successfully downloaded the North America map. When I try to transfer the map to the machine. It works for about 15 minutes, then slows to a download crawl, then crashes saying the device has been disconnected.

Now on the desktop, it won't let me transfer the map because
of some archive error.

I feel I've done enough damage.
Is it time to bring it back to the store?

Any advice would be greatly appreciated.

 

[dhn]

Your downloaded map will be found here:
C:\Documents and Settings\yourname\My Documents\TomTom\HOME\Downloads\complete\maps

Use Explorer, not Home, to make a backup of your unit's contents.

Now use Explorer to delete the North_America folder on your unit.

And follow the instructions here:
https://www.tomtomforums.com/genera...nstall-downloaded-map-without-using-home.html

 

[benno085]

Unzipping

Using Winrar to unzip the map, a message appears that the Map is either in unknown format or damaged.

Does this mean the map download is bad and I need to get another download?

Is it possible to download a map again?

Thanks again.

 

[benno085]

Cline

After following the instructions there is an error with the Cline file.
I guess I'd better hit the phones

 

[dhn]

When you first downloaded the map, was it awireless connection? TomTom servers don't play nice with large dloads and wireless.

 

[benno085]

yes yes

Yes it was. It's probably likely the wifi corrupted the first download.

Tom Tom sent me a new map.

Hope this works.