Will I lose map after TomTom reset?

Discussion in 'Technical Support' started by jazzter, Mar 1, 2019.

  1. jazzter

    jazzter

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    Hi this is my first time on this forum, I have a tom tom start 60 with the caravan maps on it.

    I am having issues with the screen when set to a destination keeps going back to other pages and menus, causing me havoc,
    I have tried a soft reset, but still the same, My question is if I do a full factory reset, could I lose my caravan map ????
    Thanks
    jazz
     
    jazzter, Mar 1, 2019
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  2. jazzter

    dhn Moderator

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    You won't lose the map if it was installed properly from Tomtom (I was unaware that caravan maps were available for Start 60 models).

    Try sliding the sharp edge of a business card completely around the glass under the frame of the device to dislodge any 'gunge' found there that might be exerting pressure causing phantom keystrokes.
     
    dhn, Mar 1, 2019
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  3. jazzter

    jazzter

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    Thanks for your reply, I think the map was put on after, I got the unit from someone else, that's why I was worried a factory reset might wipe it off ? but I will try what you said. cheers
     
    jazzter, Mar 1, 2019
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  4. jazzter

    canderson Moderator

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    You will want to ask the previous owner for the email and password that are needed to connect your 'new' unit to TomTom using MyDrive Connect on your PC. That's how you will retrieve any maps that are owed and keep the unit updated.
    Find that software here >> https://www.tomtom.com/en_gb/mydrive-connect/
     
    canderson, Mar 1, 2019
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  5. jazzter

    jazzter

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    Hi thanks, I have got the my drive connect on account, in my own name and when I have looked I have uk and Ireland map and Europe camper map. I have just done a recent update, and cleaned the screen, I will try it again
    cheers
     
    jazzter, Mar 2, 2019
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  6. jazzter

    canderson Moderator

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    Yes, take dhn's advice on that one. If there is even a tiny bit of crud between the screen and the surrounding bezel on these resistive style touch screens, it can cause 'phantom' presses that will drive you nuts. In the worst instance, you may need to do a minor disassembly and clean that area more thoroughly. If it comes to that, let us know. A rigid piece of thin plastic is often the best cleaning device for this.

    Far more rarely (and never on a Start 60/Via 1605 to my knowledge) is a situation where heat has warped the bezel and causes it to come into contact with the screen. There's a way to diagnose that as well.

    How often are you experiencing this problem?
     
    canderson, Mar 2, 2019
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  7. jazzter

    jazzter

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    Hi thanks for all your support, I have sorted it by taking the screen saver cover off, which someone suggested , I feel safe again to use it, cheers everybody great forum
    jazz
     
    jazzter, Mar 3, 2019
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  8. jazzter

    Arno Moderator

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    Glad you got it sorted.

    I had not heard about screen protector problems with a GPS before.
    Just read that Samsung ships their newest top of the line cell phone with a factory installed screen protector as after market versions caused too many problems with finger recognition unlocking.
     
    Arno, Mar 3, 2019
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  9. jazzter

    canderson Moderator

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    If the screen protector is installed such that it comes into contact with the bezel, or if the screen protector begins to change size (shrinks) due to prolonged exposure to windshield temperatures, either can get a resistive screen going unhappy. Also, if it is one of the more rigid styles, and gets inserted even a skosh UNDER the bezel, reducing the gap there, it's going to be more prone to our originally suggested issue since it takes almost no crud at all to bridge the gap.

    Wish we had known there was one installed.
     
    canderson, Mar 3, 2019
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  10. jazzter

    canderson Moderator

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    The fingerprint scanners are on the back side with the rear facing camera, even for the S9 (I assume that's the one you're talking about), so I'm unclear as to what a change to the front protector would do to resolve that.
     
    canderson, Mar 3, 2019
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  11. jazzter

    Arno Moderator

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  12. jazzter

    canderson Moderator

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    Interesting. Haven't had a chance to play with a 10 yet. I note "Ultrasonic in-display fingerprint ID protects and unlocks with the first touch." Not sure how that works, but can easily imagine that any 3rd party screen protector that dampens/interferes with high freq audio could present a problem.
     
    canderson, Mar 3, 2019
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