Why can I not get past the 'This device belongs to... screen'?

Discussion in 'Technical Support' started by Erik Johansson, Aug 26, 2013.

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Why can I not get passed the 'This device belongs to... screen'?

Poll closed Sep 2, 2013.
  1. Change battery

    0 vote(s)
    0.0%
  2. Buy a new unit

    0 vote(s)
    0.0%
Multiple votes are allowed.
  1. Erik Johansson

    Erik Johansson

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    TomTom Model(s):
    XL IQ
    Starting my TomTom XL IQ I can not continue beyond the 'This device belongs to...' screen. What's up and how do I get around this problem?
     
    Erik Johansson, Aug 26, 2013
    #1
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  2. Erik Johansson

    dhn Moderator

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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Did this screen just begin to appear?

    Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds unless your model has a dedicated reset hole
     
    dhn, Aug 26, 2013
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  3. Erik Johansson

    Andy_P Moderator

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    TomTom Model(s):
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    Personally I have never seen a "This device belongs to..." screen on any of my TomToms, it only appears if you have entered an owner in the settings pages (something I have never done).

    But it is quite common for TomTom's to stall on the splashscreen, which happens around the same time.

    So I would suggest you look at the two topics on system recovery in our "FAQ/Articles" section and do the steps in order until it comes good.

    Old-style TomTom Acting Up? - Part 1 - First Steps In System Recovery

    Old-style TomTom Acting Up? - Part 2 - How To reinstall *fresh* Software using Home

    EDIT: not sure what your poll was for, but I would suggest a third option... "Neither"!
     
    Last edited: Aug 26, 2013
    Andy_P, Aug 26, 2013
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