Hello to all. I have recently read several questions on this forum concerning account login issues with TomTom Home and multiple units. I have also experienced these problems and contacted TomTom.
Here is their response and what I found out from my experience. Some of this may seem trivial, but newbie?s may not know.
1. Using 1 Home login account with multiple units:
Problem: You already own one tomtom and have a home login. You purchase another tomtom and try to use the same login but can't?
Solution: Best solution is to create a second login (new email address and password) for the second unit and each additional unit thereafter, in order to be able to update that unit.
Note 1: You can still get your quick fix without doing this. Just choose " proceed anyway" on the first screen.
Note 2: If you accidently choese to "accociate the new unit to your current account", thats fine. But you won't be able to use your previous unit under that account anymore. You will need to create another account for your previous unit. Also read # 3 below conserning changing an account more than once.
2. You have sold or returned a unit that you already have created an account for:
Problem: The person that purchases your returned or sold unit can't create a login, because you already have one for that unit?
Solution: You must call TomTom support at 1-866-486-6866 and get that unit "deactivated" from that account. Or the new owner to use your login forever.
Note: If you purchase a tomtom and can't register an account in home, this is most likely why. Call tomtom and get them to check if your unit already has an account under that serial number. Ask them to transfer the account to you.
3. Problem: You want to move your unit from one account to another.
Solution: You can do this ONE TIME in home, thru the menu. Then after that you will have to call tomtom support to change accounts again.
4. Problem: You are at a computer other than your own and need to update your tomtom unit.
Solution: You will need to download tomtom home on that computer. Login with your account info and then update.
Corrections or other experiences are welcome. Hope this helps.
Randy R.
Here is their response and what I found out from my experience. Some of this may seem trivial, but newbie?s may not know.
1. Using 1 Home login account with multiple units:
Problem: You already own one tomtom and have a home login. You purchase another tomtom and try to use the same login but can't?
Solution: Best solution is to create a second login (new email address and password) for the second unit and each additional unit thereafter, in order to be able to update that unit.
Note 1: You can still get your quick fix without doing this. Just choose " proceed anyway" on the first screen.
Note 2: If you accidently choese to "accociate the new unit to your current account", thats fine. But you won't be able to use your previous unit under that account anymore. You will need to create another account for your previous unit. Also read # 3 below conserning changing an account more than once.
2. You have sold or returned a unit that you already have created an account for:
Problem: The person that purchases your returned or sold unit can't create a login, because you already have one for that unit?
Solution: You must call TomTom support at 1-866-486-6866 and get that unit "deactivated" from that account. Or the new owner to use your login forever.
Note: If you purchase a tomtom and can't register an account in home, this is most likely why. Call tomtom and get them to check if your unit already has an account under that serial number. Ask them to transfer the account to you.
3. Problem: You want to move your unit from one account to another.
Solution: You can do this ONE TIME in home, thru the menu. Then after that you will have to call tomtom support to change accounts again.
4. Problem: You are at a computer other than your own and need to update your tomtom unit.
Solution: You will need to download tomtom home on that computer. Login with your account info and then update.
Corrections or other experiences are welcome. Hope this helps.
Randy R.