It is a tricky connection than cannot be forced. You MUST use the included Tomtom right angle micro usb cord. If you use any other cord,you risk lifting the micro usb data/charging port off the circuit board. It is SMD, surface mount, and it will let go with too much force. Unless you have a hot air rework gun and are a bit handy on the bench, you will have a paperweight if you tear up the port or you will pay a shop $50 or more to fix it.