US GO 500 Speed Camera Subscription

[ABBAbear]

I have a GO 500 and live in United States. Recently my three-month speed camera subscription (which actually stayed active for a year) expired. How do I renew this? I click on the Go To Shop button and it links to a page which is no longer there. I don't see how to renew the subscription. Anyone else experienced this or know the answer to my question?

Thanks in advance, David

 

[canderson]

Hard to imagine that a GO 500 has been on the market here for a year already!

Take a look at the app on your phone. Triple vertical dot / TOMTOM SERVICES tab / green TomTom Shop button. That should take you to the subscription renewal.

 

[ABBAbear]

I have the My Drive app on an iPhone 6 Plus. The app has the triple vertical dot, but NO TOMTOM SERVICES tab, nor TomTom Shop button.

 

[dhn]

Call CS to assist:
United States
866 486 6866

Monday - Friday: 8:00 a.m. to 8:00 p.m. EDT
Saturday: 9:00 a.m. to 6:00 p.m. EDT

 

[zengshengliu]

I have a similar problem for my GO 600, and after contacting support, they confirm that the US version (at least for GO 600) has lifetime traffic + safety camera subscription.
The only thing I don't like is that they don't list it on the website, and when purchasing the subscription, it does has the GO 600 listed on it as available to purchase (Only there since this month).
Currently I am in the process of waiting for my refund for my mis-leaded purchase lol

 

[ABBAbear]

Great... I just went to the website and purchased a year's subscription for the safety camera. Then I start reading emails and find out about the lifetime safety camera subscription. Not sure who to ask for a refund. Better start checking. Thanks for your reply zangshengliu!