RESOLVED!!!!
Guys, thanks for the suggestions, but I received the fix for my Home connectivity problem with my TT One 2nd edition. It seems that there was an updated "Home Recognition" file that was required to correct the Home device recognition.
Here was the resolution, from TT support (below). It's now working perfectly!
The new version of the app is SO much better than the old, and I like the auto update feature on traffic, etc.
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Thank you for contacting TomTom Customer Support. My name is Laura. I am happy to assist you with this matter. It is my goal to provide you with an exceptional customer experience. I understand from reading your email that you have been unable to get Home 2.1 to recognize your One and Home 1.5 recognizes it but does not log in. We realize that this is frustrating for you.
We recommend uninstalling Home 1.5 and applying a home recognition file and installing Home 2.0 to correct this issue. Please follow these steps for this process:
- Go to your Start menu
- Select All Programs
- Locate the TomTom program
- Select the option to uninstall TomTom Home
After uninstallation is complete follow these steps to run the home recognition file and reinstall Home 2.x:
Please follow these steps to access the home recognition file:
- Log in to TomTom.com
- Select the Support Tab
- Select "my questions" from the list on the right
- Select the subject of the question
- Click on the E1+E2 file attachment to download this file
- Open my computer
- Look for the drive with the TomTom connected to
- Unzip the downloaded file
- Copy and Paste the contents of the file to the TomTom drive
Next go to this link to download the Home software program:
http://www.tomtom.com/support/index.php?FID=7602&Lid=1
? In the menu that shows click on ?Save? and save to your Desktop
? Minimize the TomTom screen and go to your Desktop
? Locate the HOME setup download and double click to begin the installer
? Follow the instructions until installation is complete
? When HOME is active then connect your unit to your computer using the USB Cable
? If not already showing then click on File, then Login and enter your username and password
? HOME will automatically detect your unit and ask if you want to install any updates
? Click on yes and it will update software and load any maps and Plus Services (Map, Voices etc) that are already in your profile into your unit.
If you have any further questions or comments, please email or call us at 866-486-6866 Monday through Friday, 8:30 AM until 7:00 PM EST. Thanks again for writing. At TomTom we believe in showing you the way the easy way.
With Best Regards,
Laura and the TomTom Customer Support Team