Updating problems


Joined
Dec 30, 2007
Messages
4
Having problems updating software

Followed all the instructions but end up with Red "x's after updating

did a backup. connected the TT to the Dock. clicked on computer Yes

Home starts, took option to Update my device

seems to work with downloading. Disconnect the device in Home software .

then start getting red X

it looks like the software downloads into a folder as a .cab file, but is never installed on the TT

Had to do a restore to get the TT working again

this has happened twice. It downloads the update, seems to delete some files, but does not install the new version

Would appreciate help
 
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Joined
Aug 6, 2007
Messages
74
In another thread about the flashing red X afterupdating (which happens to me almost every time I update the softwre), the following info was given. It has helped me every time (but I copy the info I am going to delete to another folder first!):

Connect the device to the PC.

Close Home,

Open My Computer.the Tomtom will be recognized as a mass storage device

Explore it and delete all the loose files that are not in yellow folders .

In Tomtom home folder in my documents, delete the downloads folder (so there are no previous copies of the software)

Exit Home on the computer and then open it again ( this will create a new downloads folder)

Log-in again and click on download your updates

In Home reinstall the application update and this will be rebuild the operating system on the device
 

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