Unable to update GO600

Joined
Dec 31, 2022
Messages
62
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
GO620 Wi-Fi
My GO600 is showing 'No Maps Available' on the screen and asking me to 'Reinstall a map I already own or go to the TOMTom shop to buy one'.

I have never had to buy maps as they have always been free to download on my GO600 so I cannot reinstall an existing purchased map that I don't have.

I have tried several times to install the latest map update but it won't install.

Please advise as I seem to have lost or cannot access my current maps on my satnav.
 
Thanks everyone.

I have carried out what you have suggested and am currently downloading and updating my GO600 with the new map.

The problem now is, the download says it is updating and will take an hour and sixteen minutes. It is also showing as updating on my GO600. If has been updating for at least ten minutes but the percentage monitor on MYDrive is still showing zero.

Please advise.
 

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@Willy875

Thanks but still no joy.

I thought I might have a corrupt MyDrive so I deleted the old one and downloaded a new file. Still no better.
 
The following is the text (removing my full Last Name) from a "chat" session which I had with Avinash S. of TomTom on August 23, 2022 which solved this problem. It also was needed again and worked on the latest Map Update for my TomTom GO 600.

System (TomTom)
23 Aug 2022, 17:02 CEST
(16:40:07) *** John E[...] joined the chat ***
(16:40:07) John E[...]: Connecting
(16:40:26) Avinash S: Hello, Thank you for contacting TomTom. My name is Avinash. I will be happy to assist
you today.
(16:41:22) John E[...]: Thank you. Do you have my information about my TomTom 600? John E[...]
(16:42:41) Avinash S: John, I understand that you would like to have the assistance with the TomTom GO 600
device, Am I correct?
(16:43:41) John E[...]: Yes.
(16:43:55) Avinash S: How can I assist you today?
(16:45:15) John E[...]: The latest USA/Canada (without buildings) map update does not install even after
waiting more than 8 hours.
(16:46:29) Avinash S: I apologize for the inconvenience caused to you.
(16:46:41) Avinash S: Are you getting any error while updating the Map?
(16:47:01) John E[...]: No, I am not getting any error.
(16:47:29) Avinash S: What you can see on the TomTom MyDrive Connect screen?
(16:48:23) John E[...]: It says: UPDATING DEVICE
Keep your device connected and this app open while updating.
(16:49:12) Avinash S: Ok, please disconnect the device and perform a soft reset on it. To soft reset the device
please press and hold the power button until you don't hear the drumbeat sound and once you hear the
drumbeat sound release the power button, this will restart the device.
(16:49:30) John E[...]: I have already done that.
(16:50:12) Avinash S: Ok.
(16:50:30) Avinash S: Disconnect the device and relaunch the MyDrive application.
(16:50:49) John E[...]: I have already done that.
(16:51:28) Avinash S: When you disconnect the device, which screen is visible to you on device?
(16:52:15) John E[...]: The map where I am (in New York, New York, USA).
(16:52:42) Avinash S: Great, keep the device disconnected and delete the Home3 folder from the computer.
(16:52:57) John E[...]: How do I do that?
(16:53:03) Avinash S: · Please open the Run Command on the computer (Press windowsbutton and R
button at the same time)
· Please type in %localappdata% in the box and hit enter
· Please open the TomTom folder
· Please delete the Home3 folder
(16:53:12) Avinash S: Please follow the above steps.
(16:54:38) Avinash S: Let me know once it is done.
(16:55:02) John E[...]: It is deleted.
(16:56:04) Avinash S: Great. Now please perform a restart on your computer and once it is restarted try to
update the Map, please make a note that you select only one time at one time to update.
(16:56:30) John E[...]: How will I stay in contact with you?
(16:56:52) Avinash S: It will disconnect our chat. However, If any issue persists then you can reconnect with
us, using chat or reply to the email, in which you will get the chat transcript.
(16:58:54) John E[...]: Should I try to update the map after the restart of my computer?
(16:59:06) Avinash S: Yes.
(16:59:28) John E[...]: Ok, I will restart my computer now.
(16:59:45) Avinash S: Thank You.
(17:01:59) *** John E[...] left the chat ***
 
We need to check the progress of the download to see why it may be failing.

If you will right click the MyDrive Connect icon in the systray (lower right of your screen) and select “Settings”, then select “DOWNLOADS”, you will see the “Download folder” location on your machine where maps and other downloads are cached before installation.

Click the “Browse” button out to the right.

You will probably see a whole host of ‘content’, ‘contentx.md5’, ‘contentx.md5x’ files. But at the top, you should see a file called cache-status.xml. Place your mouse over that file, hold down the right mouse button, and slide it onto your desktop and hit “Copy here”.

Depending upon your past activity, it could be a HUGE file, but we’re really only interested in the first twenty or thirty lines. If you can copy/paste those here, we can see what the progress of the download (or not) looks like.

If you are concerned about the privacy of your device’s serial number (doesn’t matter much these days), you can just ‘X’ those out. They occur after each “PND”> and/or “AUTO” entry in that file.


The content will look something like this:

<?xml version="1.0" encoding="UTF-8"?>

<urls cacheSuspended="false" cacheSuspendedType="PND">
<url index="1" href="http://download-test.tomtom.com/nav3/safetycams/08-12-2022/nav4/safety-cam-ca-premium.ttpkg" percentage="100" contentLength="112780" cacheLength="112780" statusCode="200" timestamp="1670694958" validationMandatory="false" downloadSuspended="false">
<md5 percentage="100" contentLength="32" cacheLength="32" statusCode="200" md5checked="true" computedMd5Hex="da57bbd63c246650d41804ef2e17b22c"/>
<muid type="PND">QU2463G00043</muid>
</url>


When complete, close the folder directory with the "X" in the upper right.

Once we have that information, you may be asked to delete the entire TomTom cache folder and those above using this method:
  • Open the Windows Run Command on the computer (‘Windows’ button in the lower left of your keyboard + R button concurrently)
  • In the box that pops up, type %localappdata% and hit enter.
  • Open the TomTom folder.
  • Delete the entire Home3 folder.
 
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The following is the text (removing my full Last Name) from a "chat" session which I had with Avinash S. of TomTom on August 23, 2022 which solved this problem. It also was needed again and worked on the latest Map Update for my TomTom GO 600.


(16:52:42) Avinash S: Great, keep the device disconnected and delete the Home3 folder from the computer.
Yes, that's where the download cache resides (and where that cache-status.xml folder I mentioned above resides, too!)
I would like to capture his cache-status.xml data before he deletes the folder.

Sometimes, if a download gets out of sync, it will try to automatically restart (which is nice - when a download is interrupted, you don't have to start from scratch), and may stay out of sync when doing so. Killing off the cache folder deletes the history of what was going on, and things can start afresh.
 
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@John E

I got as far as:
· Please type in %localappdata% in the box and hit enter
· Please open the TomTom folder


No TomTom folder visible to delete.
 
Strange. Well, let's see if we can find it this way since it's really the cache we're interested in:

Disconnect your device first!

Make sure MyDrive is running. It it is, you'll see the systray icon (next step).
Right click on your systray icon for MyDrive Connect (lower right of your screen).
Select "Settings"
Select "Downloads"
What does it show for your "Download folder"?
That's where the instructions above were trying to take you.
ALL of the files in that 'cache' folder need to be deleted. To do so...
Hit the "Empty download folder" button.

Now, reconnect your device and see how it goes.
 
@canderson

Thank you for your help. I will get back to your posts tomorrow as I have run out of time today.
Strange. Well, let's see if we can find it this way since it's really the cache we're interested in:

Disconnect your device first!

Make sure MyDrive is running. It it is, you'll see the systray icon (next step).
Right click on your systray icon for MyDrive Connect (lower right of your screen).
Select "Settings"
Select "Downloads"
What does it show for your "Download folder"?
That's where the instructions above were trying to take you.
ALL of the files in that 'cache' folder need to be deleted. To do so...
Hit the "Empty download folder" button.

Now, reconnect your device and see how it goes.

Here is what is showing for the download folder

C:/Users/Stephen/AppData/Local/TomTom/HOME3/cache

I have emptied the download folder. In fact I have already done this several times previously along with the Cache under the 'General Tab' under 'Settings'.

Still the same problem of the satnav showing as updating but actually it isn't and the percentage timer on MyDrive not moving at all. It stays like this for a while then the satnav reads 'Keep Your Device Connected' - 'The update will resume in a few moments', which of course it doesn't.

The other noticeable thing is, when trying to update the satnav and it clearly isn't, I can disconnect it yet it still shows as updating with the timer going round.

Here are the majority of the files from the download folder in settings and an image of what the update looks like in MyDrive after it has given up trying to update the satnav.
 

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@John E

I managed to get the %localappdata% to work and show the required folders.

I deleted the Home3 folder and restarted the computer and tried updating but the same problem persists.
 
Can you please supply those early lines of the cache-status.xml file that we discussed earlier?
 
Can you please supply those early lines of the cache-status.xml file that we discussed earlier?


Aren’t those what I supplied in the image above. If not, can you remind me how to obtain them again please.
 
Sorry. I meant lines from the cache-status.xml file, not folder contents. That file can be opened with any text editor.
 
The first file in the cache folder you showed us earlier is called cache-status.xml. Open it with any text editor (Notepad, WordPad, Word, whatever) and copy/paste the first couple of dozen lines for us here.
 

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