TT 740TM Live - USB Connectivity Issue

Discussion in 'Technical Support' started by suprahul, Mar 17, 2011.

  1. suprahul

    suprahul

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    Hi,

    I have a TOMTOM 740TM Live and have trouble connecting to my PC. There is this pop-up message when I connect to the USB port of the computer:

    Not recognized - something along those lines.

    This happens 8 out of 10 times but it does work - rather rarely though.

    Any help on this? A fix?

    Thanks.
     
    Last edited: Mar 17, 2011
    suprahul, Mar 17, 2011
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  2. suprahul

    mikealder Moderator

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    Location:
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    TomTom Model(s):
    720, 930, 940, XL, One 3rd
    When it does that try resetting the TomTom by holding down the power switch until the device restarts with a Drum roll from the speaker, at this point try connecting to the PC again - Mike
     
    mikealder, Mar 17, 2011
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  3. suprahul

    Andy_P Moderator

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    Location:
    London, UK.
    TomTom Model(s):
    Go520,720,XL Live, Start60,Go940,950,1000,1005,New500,New5000
    If that doesn't fix it, try this from TomTom,

    Windows XP

    Windows Vista / Windows 7

    Macintosh


    Getting more serious, you could also try deleting the entries for TomTom where it appears as 'USB Mass Storage Device' in Universal Serial Bus Controllers

    Right click and delete,

    Make sure you get the right ones (one for the internal mem and one for the sd card (don't have any other portable hard drives etc. plugged in at the time).

    Next time you connect, Windows should recognise it as a new device.

    This site suggests you need to do it while running in safe mode.
     
    Last edited: Mar 18, 2011
    Andy_P, Mar 18, 2011
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